Most of my accounts have stopped downloading transactions

vc22

I'm a Quicken Windows user for over 30 years. Several of my accounts had stopped downloading transactions (no error message) a year ago and now a few others (Amex, BofA, Schwab) have stopped. I've tried resetting, deactivating and reactivating to no avail. Is anyone else experiencing the same problems?

CaliQkn

@vc22 here are some steps you can try get your accounts to download again.

1. Print out your Account List or make note of each account's transmission method in the "Transaction Download" column. To print the list, click on the printer icon in the lower left.
2. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
3. Validate your data file. Click on File→Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
4. Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
5. Do a "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File→Copy or Backup File, and select "Create a copy or template", and then click Next.
6. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
7. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
8. When the process completes, switch over to the new file. For each account, in Account Details, blank out the Financial Institution Name and Account Number.
9. For EWC+ accounts, go to each of your financial institutions’ websites and log into your online banking account. Locate the section where connected apps or third-party access is managed and make sure to unlink or disconnect Quicken from your accounts on the bank’s end. This may be listed under "Security," "Settings," or "Authorized Apps" depending on the institution. If you do not see a link or a third-party authorization, it may have already been deleted by the deactivation process in Quicken.
10. Reactivate online services for all accounts in the new data file, by using “Add Account” and carefully linking to existing accounts in Quicken. Do not use “Set up now” on the Online Services tab of Account Details.

I know that there are a lot of steps here but it looks like you've been having ongoing issues for quite a while now and I think your data file needs a bit of "clean up".

If you want, you can stop at step #4 and see if those steps alone provide a fix for your issues, and then proceed with the remaining steps, if your issues persist.

NotACPA

@vc22, Let's start at the beginning in diagnosing this. What Q product are you running, and what BUILD of that product, and your "Subscription Valid thru" date?

This info is available at HELP, About Quicken.

Also, when you do TOOLS, Account List … what's shown in the "Transaction Download", "Last Download' and "Financial Institution" columns for each impacted account. Please reply account-by-account. If a column isn't shown, it can be added via the Options button at the bottom of the dialog.

vc22

CaliQkn: I went through all of your outlined steps and that absolutely fixed my problem - even the ones that have not downloaded for years! Thank you very much. Quicken phone support never recommended doing what you outlined.

CaliQkn

@vc22 you are welcome. Glad your accounts are working now. Those steps are pretty standard for troubleshooting. Not sure why Quicken Support didn't suggest them.