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health equity - error 1006

ericrose12

Receiving the following error for a few weeks from healthequity. Tried re-connecting but still the problem exists. I have 2 account with healthequity. One which is an HSA and the other is HSA investment .

There is a problem downloading transactions for this account (''). (1006)

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Comments

Quicken Anja

Hello @ericrose12,

We appreciate you taking the time to tell us about this issue!

If you haven't already, please take a moment to review this support article regarding error 1006.

Thank you!

ericrose12

@Quicken Anja thank you for the link. I have disconnected the account and re-connected them. Now the HSA account doesn't have the correct balance information. Also the HSA investment account is not listed as an available account to connect. Something is broken with HealthEquity.

jackhake

Also can't access my HealthEquity investment account. This has been broken for months now.

Quicken Anja

Hello @ericrose12 & @jackhake,

These are now considered known issues with HealthEquity that have been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available information and updates.

We apologize for any inconvenience in the meantime! Thank you.

jackhake

Any update? Health Equity brokerage accounts are still not working.

ericrose12

same. I disconnected the connection and reconnected to health equity and still the same issue.

jackhake

Same here. My brokerage account is not seen as an option. This has been broken for months now.