Voya Financial: Now Getting FDP-106 (Stopped working after 3 days)

seanwo

My wife's 401(k) got moved here recently and after setting up, Quicken said it could track balances only and it worked for about 3 days. Then she is now getting:

Please try again later.

Care Code: FDP-106

Details:
ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

I've tried resetting the account, re-authorizing the account, deleting and starting again, and all I get it this error. At this point the account is not in Quicken (Mac) and I can not re-add it due to this error.

Logging into the Voya website directly does show the account and details.

There was another post very similar to this with no resolution.

seanwo

I have also just submitted the error to quicken timestamp: ~10:00am CDT 06/02/2025

Quicken Jasmine

Hello @seanwo,

Thanks for reaching out!

I was able to confirm that you are also receiving an FDP-106 internally with your Voya account(s). However, since this issue occurred while attempting to add the accounts, you will need to contact Quicken Support directly for further assistance, as an escalation is required.

The Quicken Support phone number can be found by clicking this link. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.


I apologize that I could not be of more assistance.

seanwo

@Quicken Jasmine The error originally occurred 3 days after the account was linked. As part of the debugging process I unlinked the account and attempted to start over to resolve the issue. Are you saying this issue is specific to my Quicken account and not a global integration issue between Quicken and Voya? Why does this happen? I am not the only person experiencing this issue. Thanks in advance for more clarification.

Quicken Jasmine

Hello @seanwo.

Thanks for the clarification. Since the account was originally linked and working, then stopped, it’s likely not an issue with your setup specifically—but rather a change on the Voya side that's now preventing Quicken from matching the account data correctly.

The FDP-106 / ACCOUNT_MISMATCH error usually means that Quicken isn't receiving any accounts from the financial institution that match what it's expecting, which can happen if Voya changed how they're presenting the data—like a new account number format or different account type identifiers.

While others may be seeing similar issues, each case still needs to be handled individually so Quicken can work with the connection data tied to your account. Once you reach out to Support, they can check the connection logs in detail and, if needed, escalate the issue to resolve it directly with Voya’s connectivity team.

Let me know if you have any other questions.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20493518#Comment_20493518

Just checking in!

seanwo

@Quicken Jasmine I contacted Quicken Phone support last week and they were unable to solve the problem. As such they escalated the issue. Yesterday I received an email response now requesting a callback for Friday. This is definitely taking a long time and not getting anywhere. Hopefully, the call on Friday will be productive and not just another "what is your problem" type call.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20494367#Comment_20494367

I am sorry to hear about your initial interaction with Support. Please let me know how the call goes on Friday and if you need more assistance!