My Quicken Classic drops 2016 transactions when I sync/close.

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TERESA MCCANLIES
TERESA MCCANLIES Quicken Windows Subscription Member ✭✭
edited July 5 in Errors and Troubleshooting (Windows)

This has happened several times, so now when I open QB, I check to see all accounts are still in balance and, if not, I pull a backup file from 2016 & compare with the current file. So far, all dropped transactions are in 2016. Can anyone tell me how to avoid this?

Best Answer

  • TERESA MCCANLIES
    TERESA MCCANLIES Quicken Windows Subscription Member ✭✭
    Answer ✓

    Thank you so much! I've done the reset. Time will tell if it works (which I expect it will).

Answers

  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @TERESA MCCANLIES it sounds like you might need to reset your cloud data file.

    https://info.quicken.com/win/reset-all-my-data-on-the-quicken-cloud

    Before you reset make a backup of your Quicken Data File and make sure the data file is updated and doesn't have the the missing data issue.

    Then reset the cloud data file, following the instructions in the attached Quicken Support help documentation.

  • CaliQkn
    CaliQkn Quicken Windows Subscription Member ✭✭✭✭

    @TERESA MCCANLIES make sure to select the first option (No) when asked to sync to the latest version -

    image.png
  • TERESA MCCANLIES
    TERESA MCCANLIES Quicken Windows Subscription Member ✭✭
    Answer ✓

    Thank you so much! I've done the reset. Time will tell if it works (which I expect it will).

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