Fighting download errors and now Quicken Servers are not available???

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WICruiser
WICruiser Quicken Windows Subscription Member ✭✭
edited July 12 in Errors and Troubleshooting (Windows)

I have an on-going issue that seems to occur weekly or more frequently where Quicken crashes during one step update and when I restart Quicken and attempt one step update all my account links are broken requiring reathorization. Today when this happened now I can not reauthorize my accounts because the Quicken servers are not available. I am a long time Quicken user but this constant fight is forcing me to search for alternatives to Quicken that may actually work.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @WICruiser,

    Thanks for reaching out!

    If you receive the error message, "Quicken Online Service is unavailable, please try again in 10 minutes" during a One Step Update, you will need to sign out of your data file completely and then sign back in. In doing so, you will refresh the registration token for your Online Connected Services which as a result will resolve the error.

    Please follow the steps below in order to do so.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID) image.png
    5. Follow the prompts to Sign Out  skue85fpnptc.png
    6. Sign back in using your Quicken ID (email) and password 

    Once that is done, you should no longer receive the error and be able to run and complete a One Step Update successfully.

    I hope this helps!

    -Quicken Jasmine

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  • WICruiser
    WICruiser Quicken Windows Subscription Member ✭✭

    Okay, that resolved the Quicken Server issue. Now if we could only stop the problems that keep resulting in bank authorizations from being cancelled (even though the banks confirm the accounts are already authorized) it would be great.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20493529#Comment_20493529

    I am glad we were able to resolve that issue! Would you mind providing more information regarding the bank authorization issue that you are experiencing? Which financial institution(s)? Are you receiving any error codes or messages? What exactly is occurring?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20493529#Comment_20493529

    Just checking in!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    https://community.quicken.com/discussion/comment/20493529#Comment_20493529

    Just checking in once more before this thread is closed due to no activity.

    Let me know!

    -Quicken Jasmine

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