Elan Financial Services CC-501 Error For Multiple Days

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Tammy Borgnis
Tammy Borgnis Quicken Windows Subscription Member ✭✭✭
edited July 5 in Errors and Troubleshooting (Windows)

I am unable to download updates for my Elan Financial Services credit card account. This has been going on for two days now.

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However, what's weird is that it downloads transactions fine. It just doesn't update the Online Balance with the correct figure.

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Please help.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Tammy Borgnis,

    Thanks for reporting this issue.

    I checked your account internally and did not find any errors on our end, which typically suggests that the issue is occurring on the financial institution’s side. The CC-501 error generally means that the Quicken server is being blocked from connecting to your Elan Financial Services account.

    This type of error often resolves itself within 24 hours. If you haven’t already, we recommend reviewing this support article on CC-501 errors for more details.

    As stated in the article, if the error continues for more than 24 hours, the next step is to contact Quicken Support directly. Our support agents can collect your log files and escalate the issue if needed.

    Support Hours:
    Phone: Monday–Friday, 5 AM–5 PM PDT
    Chat: Daily, 5 AM–5 PM PDT

    -Quicken Anja
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