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Can't find Schwab accounts (QCS-0500)

ziggy29

Error says this for my Schwab accounts today: "We could not find an active account for you at Charles Schwab & Co., Inc.. If you have an active account at Charles Schwab & Co., Inc., contact Quicken care and report this problem. (QCS-0500)"

In the error details it says: "Exception when transforming Holdings/Transactions". There is also a "WCC Code" of CC-569.

Quicken for Mac, version 8.2.1.

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Comments

Quicken Anja

Hello @ziggy29,

We appreciate you taking the time to let us know about this issue.

Error QCS-0500 typically indicates a Quicken Cloud Services sync issue.

We recommend reviewing this support article for more information.

As mentioned in the article, please wait 24 hours, then try again. If the issue still persists after that time, the next step would be to contact Quicken Support directly. Our support agents will likely need to collect and review your log files and escalate further to resolve this.

Thank you!