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Anyone else having trouble with Northwestern Mutual Downloads

lladna

As of this weekend, my Northwestern Mutual downloads are not working. I have tried reset, setup new account, checked (and revoked) authorization at NM.com, and no success. Just checking if it's just my account?

I was one of those that lost all connectivity for 3-4 months last year, but all had been working since then.

Thanks!

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Ken Marino

Same problem

Richard Bottiglieri

Same problem here. I just called Northwestern Mutual about this and they opened a ticket. In my case, the new device registraiton isn't even showing up when I try to connect. They say to give it 24 to 48 hours, but that was not my experience when I first connected the accounts. Seems like something is down on their side.

ascolborn

I am having the same problem. My last successful update was Thursday 05-June-2025 and is reminiscent of the months-long issue that I experienced in 2024.

ISDBOND

The last successful download from Northwestern Mutual to my Quicken accounts was June 6, 2025. Today I successfully logged into my Northwestern Mutual website account, navigated to my profile page, and verified that my Quicken for Mac device was still registered. My second attempt to download transactions to Quicken generated the same error message (see attached).

20250609_quicken_error.png

bumgarb

I'm also having this NWM issue, noticed today, June 9th. Particularly frustrating, as I started having an issue with MidFirst Bank not downloading on June 6th.

tcampb03

I am having the same issue. Started on June 7th for me and continues.

MDS95

Same…June 7th. NWM was TERRIBLE in response to the last issue (2024). Not sure which end (Quicken or NWM) is responsible, but no response from either side yet.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CBT-715)

irasend1

Also having issues. Getting an OL301A error since Friday.

reidbone

QFX 2000 error. According to Quicken (Mac) since this is "direct connect" from Quicken to NMIS servers, it is a NMIS problem and NMIS acknowledged this to me this morning on my second call to them (first call they laid the blame onto Quicken). You will be able to connect directly to NMIS via their website and if you follow the instructions in the quicken error message you can see if your quicken "direct connect" is authorized - Mine still is for another 4 months. I hope this is not a repeat of the outage for 3+ months last fall.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20494123#Comment_20494123

Thank you for joining this thread to share that you are also experiencing this issue. If you don't mind, could you please submit a problem report using my previous instructions?

Let me know once you have done so!

lladna

I got an email this morning from Northwestern saying " We've recently received a request to approve Quicken access to your online account. If you made this request, log in to your online account to register your device to allow Quicken access to your Northwestern Mutual account information."
I followed the link and the download appears to be working again. That being said there were no transactions downloaded, but that may be normal as my accounts are pretty fixed.

Hope all others on here are reset also!

Richard Bottiglieri

Yes, this seems to be working now. I was able to re-connect my brokerage accounts.

JWW123

Is anyone else experiencing this problem. Quicken error directed me to contact Northwestern Mutual to verify my credentials and that the Quicken device was properly registered. After doing both and speaking with Northwestern Mutual, they're indicating the problem is most likely with Quicken.

I've reported the error to Quicken but haven't received a response yet.

[Merged Post]

JWW123

I'm having the same problem and have followed all the troubleshooting / error reporting / etc. I also got the emails from NWM to login to connect my Quicken device, but yet it still fails to work.

bumgarb

https://community.quicken.com/discussion/comment/20494068#Comment_20494068

NWM connection is working again for me as of this morning, June 10th. Now I have to figure out my MidFirst issue.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20494232#Comment_20494232

Great, thank you for coming back to update us!

irasend1

Yes working again

Quicken Jasmine

https://community.quicken.com/discussion/comment/20494307#Comment_20494307

Fantastic, I am happy to hear it!

Please let me know if the issue returns!