Franklin Templeton Investment download failure

joecomm

A few weeks ago or so, Quicken broadcast an announcement about some changes with Franklin Templeton (may have been specific to people with FT accounts) with downloads after, I believe 5/27/25.

I cannot find any record of this announcement, any related updates or what action users are supposed to take to resolve the download problem anywhere on the community.

I called support and wound speaking with people in India, who had no idea what I was referring to and also could not find any record of this announcement!

I was hoping this issue would have been resolved by now but it has not been since my last attempted transaction download resulted in an OL-297-A error (Quicken is unable to establish an Internet connection), even though at the same time, Quicken was able to connect to 3 other accounts. So the problem isn't anything to do with the internet.

Does anyone here have any further info?

Quicken Anja

Hello @joecomm,

Thanks for reaching out!

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Meansound

I am having this same problem…I have reset the Franklin Templeton account in Quicken and I sign in with correct User Id and password…it then asks for the One time code, I enter that and I get message that says . "Sorry, we encountered and error {It's not your fault}

I have been trying to get this to work for 3 days, and FT says it must be a Quicken issue and to call them….

All my other investment accounts are working properly and this one does connect to Franklin Templeton but will not link after the One Time code is posted. Just sends me the message.

Any help available would be appreciated, Keith J Kohrs

Bill53

I still have this problem and would expect some help as well

Bruce9

I saw another post saying this issue was resolved, but like others on this post stated, it most definitely IS NOT RESOLVED!

STILL BROKE!

P.S. I even tried both text and authenticator app for PIN generation and input but neither resolved issue.

Dennis@1

I'm having the same problem also. A few weeks ago Franklin Templeton made some changes to their website. The URL to sign in for account access changed. Quicken is still trying to connect to the old franklintempleton.com address. The new URL is franklintempleton.olaccess2.com. I'm pretty sure this is the problem.

Quicken Anja

Hello All,

Thanks for bringing this to our attention!

Since Franklin Templeton appears to have recently updated their sign-in URL, this is very likely the root cause of the issue you’re all experiencing. When a financial institution changes its URL, they need to submit a request to our service providers in order to have that information updated in Quicken.

For more on this process, please refer to the section titled “How can I fix an incorrect Homepage URL?” in this support article.

Thank you!