CC-929 Error After Updating to R63.19

riedeselck

When I first opened my Quicken file after installing version R63.19, all accounts that used either Express Web Connect Plus or Express Web Connect returned the CC-503 error code. There were no problems with accounts that use Direct Connect.

I was able to successfully restore the connections to the financial institution that use Express Web Connect Plus by resetting the accounts. Transactions for those accounts are again downloading successfully

However, I have been unable to restore connections for the three financial institutions that use Express Web Connect—Commerce Bank (credit card), Discover (credit card), and Synchrony Savings (savings account). After receiving the CC-503 error several times it turned into a CC-929 error, so I waited from 11:00 a.m. Saturday to 4:00 p.m. Monday to try again. The CC-929 error is still occurring.

I know I am using correct User ID’s and passwords because I easily sign on to the web sites for the financial institutions. I also used “cut and paste” to avoid typing errors when entering the information in Quicken, as well as reviewing it to make sure it is correct before pressing enter.

In addition to trying to reset the accounts, I have done the following:

-Restored a backup copy of my file from an earlier date—same problem occurs

-Signed out of my Quicken account for all devices and then signed in again via Edit→Preferences→Quicken ID and Cloud Accounts

-Ran Validate and Repair. The log shows no errors.

-Created a new copy of the file using File→Backup or Copy and then selecting “Create a copy or template”. The same problem existed when I opened the new file.

-Uninstalled and reinstalled Quicken (downloaded the latest version from the web site).

-Tried using another device

-Turned off the VPN on my usual network

-Tried using a different Wi-Fi network with no VPN.

-Cleared the cache on my browser

-Re-synced the computer’s clock

-Created a blank data file and tried to set up a new connection in the new file on a network without a VPN

None of the above works. At this point I cannot think of anything further to do. Does anyone have any ideas?

I do not want to change my user ID, and I do not want to spend 3-4 hours on the phone with Quicken Support retrying the above unsuccessful solutions.

Ray Cosner

Did you mean R63.19?

riedeselck

Yes, thank you. I corrected the typo.