Macy's Amex FDP-102 Error

skburger
skburger Quicken Mac Other Member ✭✭
edited July 13 in Errors and Troubleshooting (Mac)

Since Saturday, June 7, I have not been able to connect to Macy's Credit Card to download transactions on my Macy's American Express card. I receive a FDP-102 Error message. Attempts to reconnect also time out.

Any suggestions?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @skburger,

    We appreciate you reaching out to tell us bout your issue!

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭
    edited June 11

    Bloomingdale's has the same problem. When i called customer support, they said it was linked to the Macy's issue.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20494356#Comment_20494356

    Hello @augiboy,

    Thanks for adding to this discussion.

    Bloomingdales Visa has been added to the Macy's Alert linked above in my earlier response.

    Thank you!

    -Quicken Anja
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  • performerj
    performerj Quicken Mac Subscription Member ✭✭

    Macy's connection seemed to be working for me this morning. Others might want to try it out again.

  • augiboy
    augiboy Quicken Mac Subscription Member ✭✭

    Thank you for that. Bloomingdale's Visa also seems to be working today.

  • Quicken Anja
    Quicken Anja Moderator mod

    @performerj & @augiboy Thanks for the update! Glad to hear this is now working for you both.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • skburger
    skburger Quicken Mac Other Member ✭✭

    It worked briefly for me yesterday morning, but by last night was broken again…

This discussion has been closed.

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