Quicken not reconsiling credit card to online data

Question

I have a credit card that has some glitches in downloading and reconciling.

* there are often duplicate transactions, but this is inaccurate.
* the account is set up to reconcile to online account data, but it's way off creating balance adjustments that are often duplicate as well

This is not a new account and have never had these issues.

Anyone have ideas on a fix?

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @Mary108,

Thanks for reaching out and telling us about this issue—let’s try to get to the bottom of this. To help us investigate further, could you please provide the following:

* Which financial institution is this credit card with?
* When did this issue first begin—was it after a specific update or change?
* Where is your Quicken data file stored? (e.g., local hard drive, OneDrive, Dropbox, external drive)
* Are the duplicate transactions being downloaded repeatedly, or do they only appear once but match existing ones manually entered?
* Have you tried deactivating and reactivating the account, and if so, did that change anything?
* Do the inaccurate balance adjustments seem to correspond with the duplicated transactions, or do they appear unrelated?
* Have you recently restored a backup or moved between data files?

Check back and let us know! Thank you.