Loss of all my data

Question

When I tried to open my account this morning there were changes to my program made by Quicken, when I tried to open my account I ended up losing everything

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @rog_oclair,

Thanks for reaching out!

* Can you clarify what you mean by “losing everything”? Were your accounts, transactions, or entire file missing?
* Did you receive any error messages when trying to open your account?
* Had you made any recent backups of your data before this happened?
* Did Quicken prompt you for an update when you opened the program?
* Do you recall if your file was stored locally on your computer hard drive or on a cloud-service like Dropbox or OneDrive?
* Was this your usual Quicken file, or were you asked to create or select a new file?

Check back and let us know! Thank you.