Loss of all my data

Options
rog_oclair
rog_oclair Quicken Windows Other Member
edited July 11 in Installing and Updating (Windows)

When I tried to open my account this morning there were changes to my program made by Quicken, when I tried to open my account I ended up losing everything

Tagged:

Answers

  • rog_oclair
    rog_oclair Quicken Windows Other Member

    I don't understand the questions Quicken asks and it is always very difficult to navigate you software!

  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 12

    Hello @rog_oclair,

    Thanks for reaching out!

    1. Can you clarify what you mean by “losing everything”? Were your accounts, transactions, or entire file missing?
    2. Did you receive any error messages when trying to open your account?
    3. Had you made any recent backups of your data before this happened?
    4. Did Quicken prompt you for an update when you opened the program?
    5. Do you recall if your file was stored locally on your computer hard drive or on a cloud-service like Dropbox or OneDrive?
    6. Was this your usual Quicken file, or were you asked to create or select a new file?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories