Anyone else having trouble downloading transactions from USAA

Lizziep1999

My last transaction came in late May or early June. I am using the web connect from Quicken since you can no longer initiate download from USAA. Tried deactivating and relinking several times. No error messages just 0 transactions. Have had this problem in the past but it has been stable for about a year. Now nothing. All of my other CC accounts are working fine both creating QFX file from and using direct connect..

Quicken Anja

Hello @Lizziep1999,

We appreciate you bringing this issue to our attention!

Upon reviewing your account, there do not appear to be any internal errors occurring to cause this issue. So to better assist you further, can you please provide the following details below?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Check back and let us know! Thank you.

Lizziep1999

Hi Anja;

I am storing my datafile locally on my hard drive. No VPN used. I turned off virus protection and firewall (microsoft defender) and still have the same issue.

No changes other that MS system updates. I have noticed recently my downloads might miss a few transactions and then it would work fine, but now nothing is coming in.

Thanks for any suggestions you have.

Lis

Quicken Anja

@Lizziep1999 Thank you for following up with those details.

To start with, pease follow the guidance outlined in this support article.

Let us know how it goes!

Lizziep1999

Yes, I have already followed those steps. BTW having the same issue with Discover accounts. These are the only accounts that is update from Quicken since I can't download directly from the bank. But same issue, no error, but not download either.

Thanks

Lis

Quicken Anja

Thanks for following up!

Next, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Hope this helps!