Account Opening Balance Changed

tlrippe

I’m a Quicken user since 1992 and use it daily. A few days ago when I updated my checking account it would not auto-reconcile, which is very unusual. I realized that when I would “uncheck” 3 recent transactions (not the end of the register, but recently downloaded) amounting to $2500.00, $22.45, and $25.00, the account would reconcile but these 3 transactions totaling $2547.45 needed to be cleared. After searching for several hours I discovered that my opening transaction and balance from 12/31/1991 had gotten corrupted and changed from $0.00 to $2547.45; -the sum of the 3 recently downloaded transactions! After I edited that 35 year old transaction back to $0.00 all appears to be well. I’m baffled as how this could happen. Apparently when updating the account something told the system to corrupt that transaction.

Boatnmaniac

This has occasionally been an issue with EWC and EWC+ connected accounts for maybe a couple of years now. It only seems to sometimes happen with Spending accounts (checking, savings, credit card, etc.) when an account is deactivated and then reactivated, is reset or is reauthorized. Did this happen to you after you had done one of these things?

Quicken us aware if this issue but has not advised when a fix might be forthcoming.

What many people have done in each Spending account is to enter and save the correct Opening Balance transaction dollar amount into the Memo field of that transaction. Doing this makes it very easy to determine if this issue has occurred and to know what needs to be done to correct the errant Opening Balance transaction dollar amount.

Bob@45

Quicken us aware if this issue but has not advised when a fix might be forthcoming.

I would have worded that: Quicken is aware of the issue, but despite the fact that this bug affects almost all (Windows?) users eventually, they seem unable to fix it. It's one of my largest disappointments with Quicken.