why is it that when I make manual entries in the memo field of the register it changes to NA

Question

I have been dealing with this annoying aspect of Quicken for months, thinking that surely this will get fixed…..but , NO. Why is it, that when I make manual entries in the memo field of the register, on subsequent downloads it then changes to "NA"

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @Steve22,

We appreciate you bringing this issue to our attention!

Before we begin troubleshooting, please provide the following details:

* Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
* Have you attempted any troubleshooting steps so far? If so, what were they?
* Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
* Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
* When did this issue first start occurring?
* Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Check back and let us know! Thank you.