why is it that when I make manual entries in the memo field of the register it changes to NA

Steve22

I have been dealing with this annoying aspect of Quicken for months, thinking that surely this will get fixed…..but , NO. Why is it, that when I make manual entries in the memo field of the register, on subsequent downloads it then changes to "NA"

Quicken Anja

Hello @Steve22,

We appreciate you bringing this issue to our attention!

Before we begin troubleshooting, please provide the following details:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

Check back and let us know! Thank you.

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!