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Issue connecting and downloading from Insight Credit Union CC-502

EFC

In the last few days I have not been able to download any transaction information from Insight Credit Union. I did a reset and now when I put in my account information Quicken cannot Activate and connect to the credit union.

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Windows

Accepted answers

Quicken Kristina

Hello @EFC,

I have not seen a response from you. Do you still require assistance?

Thank you!

All comments

Quicken Kristina

Hello @EFC,

Thank you for letting us know you're encountering this issue. I checked our internal tools and can see you've been encountering this issue since the 11th of June. If you haven't already done so, please follow these troubleshooting steps from this article on CC-502 errors:

Refresh your account information

Open the transaction register for the account with the error message.
Click the Gear Icon in the upper right of the register and select Update Now.
Follow the on-screen instructions to complete the update.
Repeat these steps for each account with this error.

If the issue persists, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Please let me know how it goes!

Quicken Kristina

Hello @EFC,

I have not seen a response from you. Do you still require assistance?

Thank you!

EFC

It was an issue on the credit unions end. They updated their website and disabled Quicken login for a few days. This can be closed out.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that the issue was corrected by the Credit Union!

If you need further assistance, please feel free to reach out!