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Quicken online balance for PNC credit card is incorrect

John W. Taylor

The online balance displayed at bottom of Quicken Credit card register is less than the PNC web site online balance. The difference is pending transactions. The balance displayed on the PNC web site does not include pending transactions. This discrepancy started recently.

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Comments

Quicken Kristina

Hello @John W. Taylor,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. When did you first notice this issue? Do you have the pending transactions feature turned on in your Quicken? You can check this by navigating to Edit>Preferences>Pending Transactions. If the feature is turned on, you will see a blue dot on the slider and the word ON to the right of it.

If you have more than one account with that financial institution, is this happening with all of the accounts, or just one?

I look forward to your response!

John W. Taylor

I noticed this issue about a week ago. The pending transactions feature is turned on.

I do have more than one credit card account with PNC. The balance discrepancy is happening for only one of the two credit card accounts.

Quicken Kristina

Thank you for your reply,

Are there any pending transactions on the card that is showing a correct online balance in your Quicken?

Just to make sure the pending transactions feature isn't causing the discrepancy, please try turning it off in the problem account register. To do this, please click on the green hourglass icon at the bottom of the register, and unselect Show Pending transactions.

pending transactions register options.png

Once you have turned it off for that account register, please close your Quicken program, then re-open it and check to see if the issue is persisting.

If the issue persists, please navigate to Help>Report a Problem and send a problem report with log files attached, and post to this discussion to let me know that you sent it. Please include a screenshot showing the correct balance, as displayed on the financial institution website.

Note - Problem reports allow a maximum of 10 attachments. If 10 attachments are already selected, you can unselect any log files with OLD in the filename, or you can send a second problem report with the additional attachments.

Please let me know how it goes!

John W. Taylor

I submitted the "report a Problem" process as requested.

Quicken Kristina

Thank you for your reply,

I sent you a DM. Please check your inbox by clicking the envelope icon near the upper right.

Thank you!

John W. Taylor

I read your DM message. The $1664.13 is the incorrect online balance at the bottom of the Quicken credit card register. The PNC website shows the correct online balance of $1,783.76. The difference between the two online balances is the pending transactions on the PNC credit card register. Hope this helps.

BTW, the error message regarding the PNC direct connect connection is gone. I executed a download before reading your DM and the error message did not display.

Quicken Kristina

Thank you for your reply,

Since the information being sent to us (as shown in the logs) includes the pending transactions, that indicates that PNC is sending the wrong information to Quicken.

I recommend that you contact PNC about this issue. You may need to ask for a supervisor or a higher tier of tech support in order to reach someone more familiar with integrations with 3rd party platforms, like Quicken.

Thank you!