Citi Costco Visa stopped downloading as of 6/3/2025

dhendrix4

Hello, my Citi Costco Visa stopped downloading on 6/3/2025, I have the most recent updates as of 6/16/2025, have reset my account and performed validate & repair. No change, no error messages, shows download complete but the transactions do not download.

Quicken Anja

Hello @dhendrix4,

Thanks for letting us know. I checked internally and did not find any errors occurring with your Citi Costco Visa connection at this time.

To help narrow things down, can you please confirm the following:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive), or a cloud-based/external location (e.g., OneDrive, Dropbox, USB, etc.)?
• Are you using a VPN when updating accounts? If so, does disabling it have any effect?
• Do you have any antivirus or malware protection software that might be interfering with Quicken? If yes, have you tried temporarily disabling it to test?

To start troubleshooting, I also recommend reviewing the steps in this support article.

Let us know the answers to the above, and we’ll go from there.

Thanks!