Citi AAdvantage Executive World Mastercard will not download transactions

Question

I have a Citi American Airlines card and since June 1, it is no longer downloading transactions.  I'm not getting any error messages.  I need some help!

Quicken Anja · Answer

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!

Quicken Anja · Answer

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja · Answer

Hello @Mille862,

Thanks for reaching out and providing those details. I’ve taken a look on our end and don’t see any internal errors currently impacting your connection.

To help us investigate further, could you please answer the following:

* Where is your Quicken data file saved—on your local hard drive (C: Drive), or somewhere external/cloud-based like OneDrive, Dropbox, or a USB drive?
* Are you connected to a VPN when trying to update your accounts? If so, does turning it off make any difference?
* Are you running any antivirus or anti-malware software that might be blocking Quicken’s connection? If so, have you tried temporarily disabling it as a test?

For now, I suggest reviewing the troubleshooting steps in this support article to get started.

Once we have this information, we’ll be better able to guide you from there.

Thanks again!