Citi AAdvantage Executive World Mastercard will not download transactions

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Mille862
Mille862 Quicken Windows Subscription Member ✭✭
edited June 18 in Errors and Troubleshooting (Windows)

I have a Citi American Airlines card and since June 1, it is no longer downloading transactions. I'm not getting any error messages. I need some help!

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Mille862,

    Thanks for reaching out and providing those details. I’ve taken a look on our end and don’t see any internal errors currently impacting your connection.

    To help us investigate further, could you please answer the following:

    • Where is your Quicken data file saved—on your local hard drive (C: Drive), or somewhere external/cloud-based like OneDrive, Dropbox, or a USB drive?
    • Are you connected to a VPN when trying to update your accounts? If so, does turning it off make any difference?
    • Are you running any antivirus or anti-malware software that might be blocking Quicken’s connection? If so, have you tried temporarily disabling it as a test?

    For now, I suggest reviewing the troubleshooting steps in this support article to get started.

    Once we have this information, we’ll be better able to guide you from there.

    Thanks again!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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