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What is the estimated timing for this repair?

Carolina Sands

This has persisted for awhile. Is a repair imminent?

A thread started weeks ago, an example from May 25th,

"Any idea of when Quicken download issues will be fixed. These issues started about three weeks ago. One step update crashes and the links………"

I see variations of the same issue. Here's my issue

2025-06-17 ONE STEP UPDATE total mess.jpg

2025-06-17 ONE STEP UPDATE error report.jpg

Is there a solution?

Quicken Classic Business & Personal (user for 20+ years)

Version R63-21

Build 27.1.63.21

Windows 11 HP Envy laptop

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One Step Update

Accepted answers

Boatnmaniac

Is Quicken suggesting this not Quicken's but is a user problem, or maybe a bank problem?

I didn't see anything in the Alert suggesting that.

It says "….please note we are looking into this issue and we do not have an ETA for resolution at this time." That tells me they don't know yet what the cause of the issue is or that they have not yet determined what the fix for the issue is.

CC-800 error issues are not a new thing and they sometimes become very problematic for a time. In the past when I have encountered CC-800 errors with most or all of my accounts I found that creating a Quicken copy of the primary file resolved the issue for me. It's a process that does not impact the current primary data file but it does involve work in setting up new download connections for all connected accounts, again. The nice thing about it is that if it doesn't work correctly for you then you can simply delete the copied file and resort to using your current primary data file, again, which will be unchanged.

If you want to try doing this: File > Copy or Backup File > Create a copy or template (under Advanced Options) > you can use the Quicken suggested file name (with CPY added to the end of your primary data file name) or give it a unique file name of your choosing > Save Copy. When Quicken is done making the copied file you will be prompted to select which file you want opened. Select the copied file.

If the CC-800 errors you are getting is caused by of some corruption with the Cloud Account or the Runtime.dat file, this copy process will automatically generate a new Cloud Account ID and Runtime.dat file for the copied file thereby eliminating those potential causes for this error code.

The copied file will be totally unique and separate from your primary data file. Because it will have its own unique Cloud Account ID there will be no cross-talk between the copied file and your primary data file.

A benefit of this process is that it can also correct some data file issues that you might not even know exist.

It might be worth trying to do this.

All comments

Boatnmaniac

Quicken does not provide ETAs for issues resolution.

Have you seen the posted Alert related to CC-800 issues that sound similar to what you are seeing? It was posted a few days ago.:

https://community.quicken.com/discussion/7963362/new-6-12-25-mac-cp-account-not-found-windows-cc-800-errors

Some have reported that the steps provided in this Alert have resolved the issue for them.

Two things I would advise doing before you try doing the steps mentioned in the Alert (if you have not already done so):

For each Spending Accounts (checking, savings, credit card, etc.): Enter and save the Opening Balance transaction dollar amount into the Memo field of that transaction. Repeat this process for each Spending Account you have. (Sometimes making changes to the download connection can cause the Opening Balance transaction dollar amount to be changed. Proactively entering it into the Memo field makes it easy to know if this has occurred and how to correct it.)
Backup your data file.

Carolina Sands

Yes, I saw this today. I'm a veteran, seasoned user for over 20 years.

I took the suggested steps of the recommendation last week.

That"fixed" for a few days, then the same issue reoccurred!

The recommendation puts ALOT of work on the end user especially when there are several accounts deactivated. Is Quicken suggesting this not Quicken's but is a user problem, or maybe a bank problem?

Boatnmaniac

Is Quicken suggesting this not Quicken's but is a user problem, or maybe a bank problem?

I didn't see anything in the Alert suggesting that.

A benefit of this process is that it can also correct some data file issues that you might not even know exist.

It might be worth trying to do this.

Carolina Sands

Tried your suggestion. Trial and error fixing is most difficult.

"> you can use the Quicken suggested file name (with CPY added to the end of your primary data file name) or give it a unique file name of your choosing > Save Copy."

When in the process I got to Save Copy"I first tried saving the primary file "Save Copy" with same name adding CPY. This did not work very well when opening the "New File"

I then went back to the primary file, followed the steps but saved with a completely different name.

This worked much better. Had to set-up all the banking connections, file "Customize Action Bar" and the FICO score.

I hope going forward this is more stable. Thanks for your assistance.

Boatnmaniac

I'm glad to hear it seems to be working for you, now.