First Commonwealth Bank connection issue

Question

Hi - I'm on Quicken Classic Premier - vs R63.21.    Issue started about a week ago - when on connection deactivated without any interaction from me.   When I try to reactivate - I get the message below - note no error codes shown.   I did call First Comm and the rep was not aware of any issues on their side.   Assuming Quicken is aware and would like to get an update on this issue.  Appreciate your help here!  Thanks

UKR · Answer

CC-501 errors or "not your fault" message from one or more banks

Please read and follow instructions here:

https://www.quicken.com/support/error-when-using-online-services-cc-501

Support needs to obtain and review your download log files, to be able to dig a little deeper and resolve this issue for you.