CC-505 ERROR with Scotiabank in Canada

rgrabows65
rgrabows65 Quicken Canada Subscription Member
edited July 26 in All Things Canadian (Windows)

I use Quicken on a Windows PC in Canada. It's a subscription based product.

In the past week I have noticed that none of my accounts from Scotiabank are updating properly and I am getting a CC-505 error. It was working flawlessly in the past.

It connects to the account as I am getting a notification sent to my iPhone to ask if it is me trying to login which is a standard security feature from Scotia Bank to ensure you are aware that someone is logging into the account.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rgrabows65,

    We appreciate you reaching out to tell us about this issue!

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

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    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Thank you for providing your Quicken ID via DM. I checked your account, and in addition to the CC-505 error you're seeing on your end, we’re also seeing internal errors FDP-185 (CC-585) and FDP-108 (CC-508). I’ll include support articles below for all three error codes::

    Please review and follow the guidance outlined in each of these articles.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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