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ExxonMobil Card (Citi) Stops Downloading, Reset Changes Opening Balance

gmk3

Again, my ExxonMobil Card, managed by Citi, fails to download new transactions. After several "try again later" attempts, I was finally able to relink the account, at which time the opening balance (1981) changed. Not all the missing transactions were downloaded. Again, a month-end discount transaction did not download.

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Comments

Quicken Anja

Hello @gmk3,

Thanks for reaching out and bringing this to our attention!

The issue with the opening balance changing is a known one. You can find more information and steps to fix it in this support article.
I checked your account, and it’s receiving an internal FDP-350 error, which is a known issue currently being worked on. You can follow progress and updates in this Community Alert.
For the missing transactions, please refer to this support article.

Unfortunately, there’s no ETA on the fix for the FDP-350 issue at this time.

We apologize for the inconvenience! Thank you.

gmk3

CITI's response to the issue:

gmk3

With regard to the missing transaction, this particular transaction type has not downloaded since 2/25/25. It's apparently being intentionally excluded.