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Resetting Accounts every day or two

JennyPMC

Hello!

I am noticing several bank accounts are not downloading the most recent transactions using Webconnect+, although it appears to update the ending balance so the ending amount is inaccurate.

The workaround appears to be to "Reset" one of the bank accounts. Then, the missing transactions pop in and balance matches.

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Online Banking

Windows

Accounts

download transactions

Comments

Quicken Jasmine

Hello @JennyPMC,

Thanks for reaching out!

Which financial institutions are you experiencing this issue with? Are you receiving any error codes or messages? When you say "reset" are you referring to the "Reset Account" feature located with the Account settings or are you referring to deactivating and reactivating the accounts?

Let me know!

JennyPMC

Hello

Bank of America, Wells Fargo and Chase. Yes, the reset account feature seems to help. I've tried the reactivation but that brings all of the transactions and that didn't fix the issue long term either.

Quicken Jasmine

Hello @JennyPMC,

I apologize for the delayed response and appreciate the provided information.

Upon review, I do see recent successful connection logs with all three of the financial institutions that you mentioned. Are you still experiencing issues?

Let me know!

Quicken Jasmine

https://community.quicken.com/discussion/comment/20497426#Comment_20497426

Just checking in. Are you still experiencing this issue?

Let me know!