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PayPal Mastercard transactions not downloading again

DarBlenkers

Transactions for my PayPal Mastercard have stopped downloading. The last time transactions downloaded was on 06/22/2025. The balance updates, but no transactions are downloaded. When I reset the connection, it says it downloaded transactions for the last 180 days, but nothing actually downloads. I'm not receiving any error codes and PayPal Credit transactions are downloading just fine.

I'm using Quicken Classic version R63.21 on Windows 11

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Comments

Quicken Anja

Hello @DarBlenkers,

We appreciate you reaching out!

When checking your account, we are seeing that you are receiving an internal FDP-109(CC-509) error.

Please review and follow this support article for guidance on error CC-509.

Hope this helps!

DarBlenkers

Yes, PayPal had me change my password this morning, but even after updating the password, it is still not downloading transactions. All of the uncleared transactions should have downloaded, as none of them are pending.

DarBlenkers

I just tried validating my file and it's still not downloading transactions.

Quicken Anja

Thank you for following up and confirming!

Next, we recommend reviewing and following the steps in this support article.

Let us know how it goes!

DarBlenkers

None of those apply. I did check hidden accounts and they are not there and it's obviously not a sort issue, or there would be a flag indicating that there were new downloads.

Quicken Anja

Thanks for following up!

To help us dig deeper into the issue, could you please submit your log files?

You can do this by going to:

Help > Report a Problem

This will send us the necessary data to investigate further.

Appreciate your help and patience as we look into this!

DarBlenkers

Thank you. I have sent the report.

Scott Hearan

I too am affected by this. Anxiously awaiting a follow up here.

Quicken Anja

https://community.quicken.com/discussion/comment/20497505#Comment_20497505

@DarBlenkers Thank you for sending the report.

It looks like the last one may not have included all the necessary log files. Could you please submit a new problem report and make sure all logs are attached?

Additionally, if you could provide 3 recent example transactions that didn’t download but should have, that would be very helpful for our investigation.

@Scott Hearan if you’ve already tried the troubleshooting steps I mentioned earlier, please go ahead and submit a problem report too, with your log files attached. Just like above, please include 3 recent transactions that didn’t download so we can take a closer look.

Thank you!

Tip.N.Ring

Something similar. When I try to download my PayPal Mastercard data it fails with CC-501. But, every time I try I

PayPal email.jpg

receive a "warning" email from PayPal saying "noticed a new login from Mountain View CA". The data never downloads. It used to work. I'd enter the vault password, then during the download process it would ask for the 2FA for PayPal, which I would enter and the transactions would download. Sadly no more.

I repeated the process just now, still failed, turned in a trouble report. The email that I received for trying to login is attached.

DarBlenkers

There are currently 31 transactions that have posted to my PayPal Mastercard that have not downloaded. The Loaf N Jug transactions from the 8th and 9th, and the Burger King transaction from the 9th are the only pending transactions on the website. The balance is updating, but no transactions downloaded. I'll send another error report.

DarBlenkers

Here's a screenshot from PayPal's website that shows what's still pending and shows the 3 most recent transactions that have not downloaded.

Quicken Anja

@DarBlenkers I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

——

https://community.quicken.com/discussion/comment/20498310#Comment_20498310

Hello @Tip.N.Ring,

Thanks for sharing those details and the screenshot!

Typically, CC-501 errors are temporary and self-resolve within about 24 hours. If you haven’t already, we recommend reviewing this support article for more information about this error and what it means.

As mentioned in the article, if the issue continues past 24 hours, you’ll need to reach out to Quicken Support directly so they can review your log files and determine next steps. In most cases, they may need to file an escalation on your behalf.

Phone Support Hours:
Monday–Friday, 5 AM to 5 PM PDT

Chat Support:
Available daily, 5 AM to 5 PM PDT

DarBlenkers

This morning all transactions downloaded during one step update. Thanks for all the help!

Tip.N.Ring

Sadly mine still fails. I should have been more clear in the first note. It has been this way for about one week now (7 days). I set up account, user name, password, enter, it asks for 2 FA, and fails. I receive another email from PayPal. I can't help but to think this is related. Perhaps other's not using 2 FA?

Quicken Anja

Thanks for the update @DarBlenkers —glad to hear everything is working again!

@Tip.N.Ring, since your issue has been ongoing for about a week now and still isn't resolving, it’s likely that an escalation is needed. You’ll need to contact Quicken Support directly, as they’ll need to review your log files and may need to escalate the issue on your behalf.

Thank you!

Tip.N.Ring

I did validate the account & tried again (no change). Contacted support and spoke to Anthony. He related that this is an ongoing problem . He gave me this link to follow:

https://community.quicken.com/discussion/7958240/ongoing-1-14-25-paypal-credit-mastercard-and-crypto-cc-501-sorry-not-your-fault-fdp-103

JoeyMaggard

[Removed - Sarcasm]