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Cannot connect to Live Oak Bank in Wilmington, NC, USA, due to URL change

jerryh

I discovered last weekend that I can no longer download transactions to my Live Oak Bank account. Doing so results in an OFX Error 2000. I am using Quicken Classic for Mac version 8.2.1, but this should apply to other versions and other operating systems. This problem occurs, because Live Oak Bank changed its website address from www.liveoakbank.com to www.liveoak.bank. Trying to reconnect the account in Quicken will not work, because when you search for the financial institution, it brings up Live Oak Bank with the URL liveoakbank.com, which no longer works. I called Quicken Support, but was told to call back in an hour so that the issue could be escalated.

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Comments

Quicken Anja

Hello @jerryh,

We appreciate you bringing this issue to our attention.

First, please take a moment to review this support article regarding Error 2000.

Additionally, if your financial institution has changed its URL, then it will require them to submit a request to have it updated within Quicken. For more detailed information regarding this, please review the section titled "How can I fix an incorrect Homepage URL?" found in this support article.

Thank you!