Credit card account reconciliation issues

Jon Foster

I am having an issue with a Nordstrom credit card when reconciling. The screenshot adds clarity, but I have a negative balance (i.e., I owe) $3998.88. When I reconcile to the "Online balance", the online balance is interpreted as a positive $3998.88, so quicken thinks I am off by $7997.76 (i.e., $3998.88 x 2). However, if I reconcile to the "Paper statement" quicken does it correctly. This is only happening on this one account. The only thing different about this account is I recently restored the online connection, and had to backfill using the csv import.

Screenshot 2025-07-05 093701.jpg

CaliQkn

@Jon Foster this issue seems to be affecting many if not all Quicken users with Nordstrom credit cards. Please see this thread -

https://community.quicken.com/discussion/7962631/nordstrom-transactions-in-account-register-reversed-cant-reconcile

Jon Foster

@CaliQkn - I am able to connect to Nordstrom - my issue is reconciliation issues?

NotACPA

https://community.quicken.com/discussion/comment/20498147#Comment_20498147

Ignore the text shown, click on "View Post"

CaliQkn

@Jon Foster the subject of the thread I attached is - Nordstrom transactions in account register reversed, can't reconcile.

It was split from a thread with a different title.

It is confusing I know, but the discussion in the thread does pertain to your issue.