Chronic TD Bank Download Issues No Error Number Shown

JPW
JPW Member ✭✭
edited August 22 in Download, Add/Update Accounts (Windows)

For months, I have attempted direct downloads from TD Bk. I get no error message but no transactions download. I have tried multiple times deactivating reactivating, resetting, reauthorizing, and also signing off from and on again to my Quicken ID to no avail. So to download, I have to sign on to the TD website and do direct downloads. Recently I found an article about how to switch to Web Connect which may be working but its only been a day. However, I have three accounts - call them TDA, TDB, and TDC. TDA and TDB are the id sign on and password on the TD website. TDC is a different ID sign on/password. Every time I try to set TDC up on Web Connect, Quicken links it to TDB, not to TDC, and offers no way to override the link. Yesterday transactions from TDC actually downloaded to TDB even though I never followed through on putting TDC on Web Connect. Help please. John

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Comments

  • Miglass
    Miglass Quicken Windows Subscription Member

    I’ve been having this exact same issue for weeks now with no resolution.

  • dubblek2
    dubblek2 Quicken Windows Subscription Member ✭✭

    Experiencing same issue today. None of the "fixes" - have tried multiple times deactivating reactivating, resetting, reauthorizing, etc. impact the problem whatsoever.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    I do apologize for our delayed response.

    First, I would like to confirm whether or not you are still experiencing this issue?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • JPW
    JPW Member ✭✭

    Yes still experiencing problem. Switching the download method from direct connect did not fix it. Currently and for months now, I can get TD data only by signing on to their website and exporting the data in Quicken format. I first posted on this some months ago and then again in the past month.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @JPW,

    Thanks for reaching out to let me know that you are still experiencing this issue.

    Before going further, could you please create a test file and attempt to add your TD Bank account(s) to see if the same issue occurs? You can create a test file by navigating to File > New > Start from Scratch.

    File > New Quicken File.png

    Please let me know how it goes!

    -Quicken Jasmine

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  • JPW
    JPW Member ✭✭

    Currently unable to connect test acct to TD Bank. Tried multiple times. See attached photo of error message.

    Unable to Connect to TD Bk Quicken Test Account.jpg
  • JPW
    JPW Member ✭✭

    I have not tried to run the test account for TD Bank again, but this morning, when I did the One Step Update for all my bank/credit card accounts, transactions for my two TD Bank account directly downloaded for the first time in about three months. Once does not a trend make so it will be interesting to see if direct downloads continue to work for TD Bk the next several days. What changed? I did nothing on my end.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20499508#Comment_20499508

    Thanks for coming back to let us know.

    I am happy to hear that the issue has self-resolved.

    Please don't hesitate to reach out if the issue returns so we can investigate further!

    -Quicken Jasmine

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