Windows 11 - Blank screen - No Login prompt issues

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francisb
francisb Quicken Canada Other Member
in Signing in, Passwords, and Activation (Windows)

I thought I should share the solution to a VERY frustrating experience. Quicken was previously installed and working just fine on my computer but I had to completely reinstall Windows 11 Pro following hard drive failure.

After several reboots for Windows Update to do its thing, I signed-in to my online account on Quicken.com and downloaded the latest version for windows. This is the version I got (Version R63.22 [Build: 27.1.63.22 - Edition: Canada]) and my subscription is for Quicken Classic Home and Business.

However, as I try to open Quicken, I simply get a blank screen.

It didn't matter whether I was creating a new file, or trying to restore the backup file I had - or even tying to open Quicken without a file (CTRL+SHIFT+Double-click); the login prompt stubbornly refused to come up. Existing solutions I found would suggest Forced Validating (via CTRL + Validate and Repair File) or Super Validating (CTRL+SHIFT+ Validate and Repair File).

Actually there is already a 6 steps suggested resolution on the Quicken Support page https://www.quicken.com/support/blankwhite-registration-screen/ If that works for you, great!, but it did nothing for me.

Other articles suggested re-installing the Webview2 runtime. So that got me thinking maybe I have a old or corrupted version here… However, the installer kept saying it was already installed and wouldn't do anything else. What's worse? That thing is not visible in the Add Remove programs, making it unecessarily complicated to remove.

Once I finally managed to uninstall WebView2, the login prompt started to work and I was finally able to get in. I didn't even need to re-install Webview2 for Quicken to work. But you might need to re-install it for other apps like Teams and Outlook.

Solution Steps:

  1. Open cmd with Run as Administrator
  2. Run : cd "C:\Program Files (x86)\Microsoft\EdgeWebView\Application\*\Installer"
  3. Run : setup.exe --uninstall --msedgewebview --system-level --verbose-logging --force-uninstall

(Note: you will need to replace the * with the actual folder name for the Webview2 version you are using. For me the folder name was …\Application\137.0.3296.93\Installer)

I wish Quicken had that step documented in their solution article already. It would have saved me hours of wasted time. I hope this can help someone. Cheers.

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