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Quicken Canada White Screen for 10 days. Help!

deibi

For the past 10 days I have been unable to use Quicken on my Windows computers - both are running Win 11 Ver 23H2; all I get is the white screen which has many closed postings in this forum. The Q file version on my computers is 27.1.62.16. I have already read all the previous postings on this white screen problem but none of the answers can get Q working again for me. I have also spent many hours speaking with Support but they have not yet been able to fix the problem either. I can view Q on the Web (Online) but can make no entries, nor see any transactions there. I have been using Q Canada for over 20 years and have never experienced this problem before. My guess is that the problem is a type of 'validation' issue as when I attempt to start Q on each computer I momentarily see my data file displayed but within a second that is replaced by the white screen and NEVER do I see a window asking me to sign in. I am now at my wits' end and am very much in need of assistance. Thank you!

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deibi

I am delighted to tell you all that having partially sacrificed my LG laptop by doing a RESET Quicken now appears to be working on that computer. Now to get the transactions since it broke entered!!! Thanks to everyone who tried to resolve this issue.

deibi

Not surprised to hear that as the only way that I was eventually able to get from White Screen to full Quicken Screen was to do a full Reinstall on my LapTop but I did the reinstall leaving Data files in situ. On my DeskTop Quicken still does not work.

All comments

Arctic Hare

@deibi I do not have first had experience with the issue you have described. However, after skim reading through the related posts, I recommend that you contact Quicken phone support for assistance with this issue. It doesn't look like there is solution knowledge for this particular issue in the community here.

Note that the current version of Quicken Canada is 27.1.62.18.

[Deleted User]

@deibi - it looks like you have scanned posts for this issue and worked with Quicken Support. Not sure what troubleshooting steps they had your try, but here is a Quicken Support document that might help -

Blank/White Registration or "Success" Screen | Quicken

Another thing to try is to disconnect any external devices, and then try logging into Quicken.

Arctic Hare

https://community.quicken.com/discussion/7962814/quicken-canada-white-screen-for-10-days-help

When you get the "white screen" do you still have access to the Quicken menus? For those of us who haven't seen the "white screen" issue, perhaps you could post a picture of the entire Quicken window so we can better visualize the problem.

Arctic Hare

I missed the OPs comment about having spent many hours with Quicken support. If I were the OP, I would seek to get the issue escalated to Tier 2 support.

deibi

Thanks to all who have responded; much appreciated. To Arctic Hare "Note that the current version of Quicken Canada is 27.1.62.18." Yes I noticed this and spoke to Q support about the current ver. available to download being 27.1.61.23. They could/would not respond. I updated Q on my Windows box to 27.1.62.18 about a month ago and it worked - till it didn't over 10 days ago. And I'll try to attach screen shots of both the White Screen and the ver# with this comment. Also thanks for telling me about Tier 2 Support. To CaliQkn thanks for the link; although I already did this there's no harm trying it again. I will post back here if/when this problem is resolved until then the problem still exists.

250522 1347 Quicken Canada White Screen.pdf

250522 Quicken Canada Ver Screenshot.pdf

Arctic Hare

You can update Quicken to the latest version using the Mondo patch(es) found here: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

The Mondo patch does not require using One Step Update to perform the update, so you should be able to update your Quicken using this method.

In the screenshot you provided, I see that you have access to the File menu in Quicken. What happens if you try to start a new Quicken file? Does it allow you to do that?

I'll send you a private message about accessing Tier 2 support.

deibi

I've tried to install previous backups but still get the White Screen. Going thru my notes I see that Q Help already had me install the Mondo patch and find it odd that, having installed it some days ago, the version # in Q (screen shot of yesterday) still shows as the non-latest version. Regarding trying to start a new Quicken file: I have not tried that as I was concerned that might make things even worse; difficult to imagine, I know.

Arctic Hare

https://community.quicken.com/discussion/comment/20492169#Comment_20492169

I would try starting a new file - as a test of course. Does that get you past the white screen?

deibi

I installed the most recent update - to get back to where I was 2 weeks ago when this problem started - and attempted to open a New File and although the file is listed in my backups folder Quicken switched back to White Screen, again, within a second.

Arctic Hare

https://community.quicken.com/discussion/comment/20492359#Comment_20492359

I don't believe this is a file validation issue. My hypothesis is this has something to do with your subscription status. I'm not 100% certain of this, but there are only so many things that could interfere with starting with a new file. It seems to me that someone needs to look into the status of your subscription. If you log into your Quicken account on the Quicken website - make sure you use the Canadian Quicken Website - does it tell you that your subscription is still valid?

It is a long shot, but one other thing I would try is running "scansfc /scannow" from a CMD prompt with administrative privileges. Again, it's a long shot that this has to do with Windows file corruption. I'd place money on it being related to your Quicken subscription status.

mshiggins

A couple of out there solutions found in an old archived post.

Simply go to the Start Menu / Settings / System, Display, Notifications Apps, Power / Display / There is a slide bar, "Change the size of text, apps and other items". Mine was set at 300%. Reduce this to about 200% or more depending on your system hardware. Sign out of your computer and then sign back in. Open Quicken and it should work.

I was able to fix the problem by disabling my second screen (Win-P > PC Screen Only). The white screen gave way to the regular Quicken (2016) home view. Then re-enable my second screen (Win-P, Extend my screen) and dragging the Quicken back to my extended screen.

Arctic Hare

https://community.quicken.com/discussion/comment/20492363#Comment_20492363

Worthwhile exploring; however, the references to the Quicken ID in the help notes that appear at the bottom of the white screen also suggest the issue is with the Quicken ID / Subscription.

Given that at least one of the referenced solutions are quite old (reference to Quicken 2016) they may be different issues with similar symptoms but different fixes.

I really think this is one for Tier 2 support to sort out.

mshiggins

Well given that support is likely closed on Monday for the US holiday, there is nothing to lose by trying display setting fixes from those oldie moldy posts while waiting for support to be available.

Arctic Hare

https://community.quicken.com/discussion/comment/20492374#Comment_20492374

Absolutely worthwhile to consider what has worked for others and it would be awesome if that tribal knowledge solves the problem. That being said, in this case, I'm going to put my money on Quicken ID / subscription being somehow involved.

deibi

Quicken Canada White Screen for ~~10 days~~ 18 days now.

I would like to tell everyone interested that I still do not have Quicken working on either of my Windows computers and that having escalated this severe problem with the Office of the President (OOP) and spoken with them late last week I am no closer to a resolution. As a direct result of this problem I had to spend around 10 additional hours reconciling all my investment accounts this past week-end.

My knowledge from the conversation, which lasted an additional 1 hour and 40 minutes, with a representative of the OOP has increased a little: first that the OOP have no idea what the problem is; second that they have escalated the problem to the Development Team; third that I AM NOT the only person with this specific problem at this time and lastly they have no idea when this problem will be fixed.

[Deleted User]

@deibi I am truly sorry that this issue hasn't been resolved yet, and I can only imagine how frustrating it is.

I thought of two other things you can try, if you haven't already:

Disable Firewall Temporarily – go to Control Panel > System and Security > Windows Firewall, then turn off both Private and Public Firewalls. After testing Quicken, turn them back on.

Create a New Admin Account – try creating a new Windows administrator account on your computer and logging into Quicken from there.

It seems you tried everything under the sun so far, so maybe trying two more won't hurt.

Arctic Hare

https://community.quicken.com/discussion/comment/20493261#Comment_20493261

If I understood the orginal post (problem definition/statement), @deibi only has read access to Quicken Mobile, which would suggest that the issue is with the Quicken ID/subscription, not just a local issue… but, I don't use Quicken mobile, so maybe I'm not understanding that part of the issue?

[Deleted User]

@Arctic Hare there is no such thing as "read access only" for Quicken Mobile. The "read access only" issue may be a symptom of the issues with data file, or the cloud file. The mobile issue is not clear. Is it "read-only" or are there no transactions visible?

If it were an issue with the Quicken ID, I would hope that Quicken Support would have addressed that possibility and taken the appropriate steps.

But all we can do is troubleshoot and hope, by the process of elimination, find a solution for the issue. Or if everything fails, then the possibility exists that the issues are due to data file corruption.

Chris_QPW

Given the natural of this problem, I'm a bit surprised that one of the moderators hasn't attempted to point you at some of the possible solutions for this problem. I don't remember the one they were pointing to in the past, this one I found by searching the support site is "similar".

Blank/White Registration or "Success" Screen | Quicken

Note that on the screen that you posted there is a way to sign out and back in. You select "sign in as a different user" and then just sign in again with your Quicken Id. Did Quicken Support suggest this?

The "White screen" is Quicken login screen. And it being blank is far from unknown as problems go.

The real problem though is that I'm not sure there is a sure-fire answer to what will solve the problem for any given use case.

At the core of the problem seems to be something preventing Quicken from contacting the Quicken server that handles the Quicken Id login. For instance, when something was changed on the Quicken server a few years ago, any version of Quicken before Quicken Subscription had this "blank login screen". In that case, there basically wasn't any way to get the screen to work.

In the case of Quicken Subscription on the other hand this is one off kind of a problem other than an incompatibility between Quicken (the program) and the server.

Note that the reason you see your data and then it goes away is because of the sequence that Quicken does things in. It first loads your data file, which is why you see your data, and then it does the check to see if it needs to prompt for the Quicken Id, this is when the login screen goes up, blocking you from accessing your data.

A quick search for "blank login" gave me several "possibles":

https://community.quicken.com/discussion/7945717/desktop-login-screen-blank-after-install-on-new-system

https://community.quicken.com/discussion/7951739/desktop-login-screen-blank-possible-solution

Here is another that found Webview2 to be the problem:

https://community.quicken.com/discussion/7947573/blank-intuit-sign-in-screen

It is important to note that I believe that the login screen is actually an embedded webpage and the is why the web component on the system might cause such a problem.

Here is one that seems to be tied to the persons router:

https://community.quicken.com/discussion/7950539/blank-quicken-id-screen-caused-by-router

Here is another possible cause/solution:

https://community.quicken.com/discussion/comment/20330951#Comment_20330951

Chris_QPW

I decided to include what Copilot answered, since it seems to cover some of the basic possibilities that Quicken support may or may not have touched on.

Arctic Hare

https://community.quicken.com/discussion/comment/20493275#Comment_20493275

@CaliQkn to be more clear… my thought was: I wonder whether Quicken Mobile is preventing access to the user's data because the Quicken ID is not recognizing a valid Quicken subscription.

Arctic Hare

https://community.quicken.com/discussion/comment/20493281#Comment_20493281

@Chris_QPW Most or all of these suggestions have already been tried or are not valid. For example, the OP confirmed updating the version to the current version with the manual/mondo patch, but that didn't help. Another example, the OP can't actually sign out of their Quicken ID because the menu that you need to use to do that is not present on the White Screen. So, perhaps logging out of the Quicken ID might help, but there is no means to do it. Also, it is affecting two accounts suddenly - it is highly unlikely that two Windows profiles on two different PCs would get corrupted in exactly the same way simultaneously. Possible, yes; likely, no. The OP has also spent hours with both Tier 1 and Tier 2 tech support already and the issue is affecting other users and Tier 2 has escalated the whole mess to Development.

I've suggest to the OP that this is probably the time to sit back, think about something else, check in with Support once a week, and hope that development untangles this issue fairly soon. That being said, there are some interesting/plausible ideas in the other threads you linked… although some of those are difficult reads.

Arctic Hare

https://community.quicken.com/discussion/comment/20493287#Comment_20493287

One further thought on this… I don't believe that local firewall/router/profile issues would affect Quicken Mobile. The Quicken ID authentication process for Mobile would be quite different than that for Classic.

[Deleted User]

@Arctic Hare - that is a good question if Quicken Mobile goes into read access only when a subscription expires. My inclination would say no, but maybe it is a glitch that the programmers overlooked.

As far as I know, the only Quicken product that goes into read only mode after expiration date is Quicken Starter. But that certainly doesn't mean that that is not what's happening with Quicken Web & Mobile.

At this point, any idea is a good one. I think that some of the firewall or security settings should be explored. @Chris_QPW posted some prior threads that describe some of these issues.

@deibi take a look at some of the threads that @Chris_QPW posted. They are worth looking at and trying if you haven't done so already. I have a feeling you already tried most of them, but maybe there's something there that you haven't or Quicken Support haven't tried yet.

Arctic Hare

https://community.quicken.com/discussion/comment/20493290#Comment_20493290

By my logic, firewalls and security settings would not affect Quicken Mobile… and this could be tested simply by attempting to access Quicken Mobile from various devices.

Note that I edited my posting after re-reading the OP and noting that Quicken Mobile isn't appearing in read-only mode; instead, no data appears. So, the issue with Quicken Mobile again appears to be complete failure to validate a current subscription/valid Quicken ID.

Perhaps I'm missing something, but if Quicken Classic AND Quicken Mobile don't recognize a valid subscription, that sounds like a backend issue to me. I can't see how any of the threads that @Chris_QPW referenced would apply to Quicken Mobile. If the problem were isolated to Quicken Classic and Quicken Mobile worked fine then those would be logical things to check. But, local firewalls, local Windows profiles, etc. should have no bearing on accessing Quicken Mobile.

Chris_QPW

@Arctic Hare I'm always reluctant to post on these kinds of problems because it is just so hard to pin down what is causing the problem, and also because yes, I saw that most of the standard answers had already been tried. But those threads did suggest some new ones like the WebView2, so I figured I would point it out.

As for the Web problem, I don't think it is related at all. And one main reason there might not be any data there might be that none of the accounts were synced to Web from the Quicken Desktop data file in the first place.

BTW, besides trying a different Administrator account, if it hasn't been tried before and is available, I would try a different machine.

Arctic Hare

https://community.quicken.com/discussion/comment/20493353#Comment_20493353

The OP has indicated that they run Quicken Classic on two different physical PCs and the issue started affecting both PCs AND Quicken web/mobile all at the same time.

I'm still betting that this is an issue with Quicken not recognizing/validating the Quicken ID/subscription.

I do appreciate that several different issues could present common symptoms, so a fix that works for one person, doesn't work for others.

Chris_QPW

Sorry I missed the fact that multiple machines have been tried.

deibi

Many thanks for all the recent comments and suggestions and I confirm that all, where possible, have been attempted several times on 2 Win 11 boxes.

If I did, I apologize for inadvertently mentioning Quicken Mobile rather than Quicken on the Web; I have no current access to Quicken Mobile which was on my Android up to the time of Quicken failing to work on Win 11.

I can sign-in to Quicken on the Web and I can view there the state of my account on the last day Quicken was usable. And, yes, I at least once per day sync to Quicken cloud (Web). My subscription renews in December and firewalls were turned off when attempting to resolve this problem.

deibi