Online Backup subscription fails to renew

VinnG70

Accidentally let my Quicken Classic subscription lapse but was able to renew it, but the online backup will not allow me to renew at all, i updated all payment information.

CaliQkn

@VinnG70 the first thing to try is to close and reopen Quicken.

If that didn't work, try relogging in to Quicken by clicking on Edit → Preferences → Quicken ID & Cloud Accounts, and then click on "Sign in as a different user":

1. Click Edit → Preferences.
2. In the left pane, select Quicken ID & Cloud Accounts.
3. In the right pane, under Quicken Profile, click "Sign in as a different user".
4. In the Sign in as a different user dialog, enter yes to confirm.
5. Click Sign Out and then resign in with your Quicken ID.

If after doing that, you still cannot renew your Online Backup Subscription, I suggest contacting Quicken Support -

https://www.quicken.com/support/search-opt/

CaliQkn

@VinnG70 I just thought of another thing to try if the other troubleshooting steps didn't resolve the issue.

Click on Help → Refresh sign in, and resign in with your Quicken ID.

VinnG70

Thanks, I'm about to try the first fix as I already did the Refresh Sign in off the Help menu.

VinnG70

Well, the Sign in as a different user didn't' work either.

CaliQkn

@VinnG70 - sorry that nothing worked. The only other suggestion is to contact Quicken Support. They should be able to help. I think I have read some other posts that this is what was last thing that was done. There were no other posts after that, but hopefully that means they got the issue resolved.

Either way, please report back the results or resolution. Thanks!

CaliQkn

@VinnG70 I don't know if you have seen this, but this the thread I was referring to -

https://community.quicken.com/discussion/7962060/cloud-backup-expired-but-cannot-renew