Account Reconciliation Issue

Question

A Classis Premier user, version R63.21 and a seasoned Quicken user.

Have an issue with two accounts within one file (a checking account and credit card account issued by the same bank - Chase) where the reconcilation tools isn't working.  Other accounts within the file work properly.  As seen below, when I attempt to reconcile the accounts, even through there are transaction with a "C" cleared indicator, I get a message that "There are no uncleared itmes to reconcile".  In checking my online balance at Chase, I can see where the transaction have, in fact, cleared.  Is there a solution to this issue?

Retired Banker · Answer

Quicken still does not recognize unreconciled items (items with a "C" in the cleared column.  The "Online Balance" at the bottom center of the screen  shows that balance of the account to the banking institution.  So now I compare balance with the balance Quicken shows to manually change the "C" to "R" for cleared items.

[Deleted User] · Answer

@Retired Banker if the Online Balance is correct, then the Online balance date might be wrong (7/4/2025 and s/b 7/7/2025).

Are you still having an issue today (7/9/2025)?

Retired Banker · Answer

@Retired Banker - the current Quicken balance was $1,052.26 and agreed with the Chase online balance.