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Unable to connect to Truist bank

Holmesrm

I have been unable to connect for last two days. Is anyone else having this issue. I know they had this same issue a couple of years ago in a post but this is new

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Online Banking

Known Issues

Windows

Comments

Quicken Anja

Hello @Holmesrm,

Thanks for reachingout!

We currently have an open Alert regarding Truist—recent changes were made to the connection setup. If you're using Express Web Connect, you'll want to deactivate and reactivate using the “Truist Online Banking - WC” instance. If you're using Direct Connect, reconnect using “Truist Online Banking – DC.”

You can find more info in the Community Alert here.

Thank you!

Ray Elliott

Been trying to connect to Truist for the last several days, I deactivated after the update and now trying to reactivate. Getting error CC-502 and CC-511.

thecreator-b

You need to disconnect all Truist Accounts. Close Quicken. Reopen Quicken. Look For Truist Online Banking. Follow Onscreen instructions. You must use your Browser and sign into Truist.

https://deposits.digitalcommerce.truist.com/product/olbenroll

Be careful to go the correct one.

Your user ID and password will not work on the wrong link. And you will think maybe your Saved password is wrong.

Once you are logged into Truist, go to the 3 Horizontal lines.

Click on Profile and Settings

Click on Preferences.

Scroll down and

click on Manage Subscriptions under Quicken or QuickBooks.

Read the Subscription Faqs, then Register your Quicken Data Files. Each Quicken Data File, containing a Truist account, must be registered.

If the Data file, isn't Registered, Downloading Data using Quicken will fail.

Morton

On Fri, Jul 11, 2025, 9:55 PM Quicken Community <noreply@quicken.com> wrote:

Quicken

Ray Elliott just added a comment in Download, Add/Update Accounts (Windows): Unable to connect to Truist bank

Been trying to connect to Truist for the last several days, I deactivated after the update and now trying to reactivate. Getting error CC-502 and CC-511.

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thecreator-b

Hi Ray,

Check out my reply instead of Comment

Holmesrm

I do not have Truist in my quicken to activate or deactivate. I am unable to connect my main bank Truist using WC or DC or Truist bank after trying numerous times at different hours or multi days