Unable to connect to Truist bank

Holmesrm
Holmesrm Quicken Windows Subscription Member
edited August 19 in Download, Add/Update Accounts (Windows)

I have been unable to connect for last two days. Is anyone else having this issue. I know they had this same issue a couple of years ago in a post but this is new

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Holmesrm,

    Thanks for reachingout!

    We currently have an open Alert regarding Truist—recent changes were made to the connection setup. If you're using Express Web Connect, you'll want to deactivate and reactivate using the “Truist Online Banking - WC” instance. If you're using Direct Connect, reconnect using “Truist Online Banking – DC.”

    You can find more info in the Community Alert here.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Ray Elliott
    Ray Elliott Quicken Windows Subscription Member

    Been trying to connect to Truist for the last several days, I deactivated after the update and now trying to reactivate. Getting error CC-502 and CC-511.

  • thecreator-b
    thecreator-b Quicken Windows Subscription Member ✭✭✭

    You need to disconnect all Truist Accounts. Close Quicken. Reopen Quicken. Look For Truist Online Banking. Follow Onscreen instructions. You must use your Browser and sign into Truist.

    https://deposits.digitalcommerce.truist.com/product/olbenroll

    Be careful to go the correct one.

    Your user ID and password will not work on the wrong link. And you will think maybe your Saved password is wrong.

    Once you are logged into Truist, go to the 3 Horizontal lines.

    Click on Profile and Settings

    Click on Preferences.

    Scroll down and

    click on Manage Subscriptions under Quicken or QuickBooks.

    Read the Subscription Faqs, then Register your Quicken Data Files. Each Quicken Data File, containing a Truist account, must be registered.

    If the Data file, isn't Registered, Downloading Data using Quicken will fail.

    Morton

    On Fri, Jul 11, 2025, 9:55 PM Quicken Community <noreply@quicken.com> wrote:

    Quicken

    Ray Elliott just added a comment in Download, Add/Update Accounts (Windows): Unable to connect to Truist bank

    Been trying to connect to Truist for the last several days, I deactivated after the update and now trying to reactivate. Getting error CC-502 and CC-511.

    Check it out

    ©2025 Quicken Inc. All rights reserved. Quicken is a registered trademark of Rocket Mortgage, LLC, used under license.

    Terms, conditions, features, availability, pricing, fees, service and support options subject change without notice.

    Corporate Headquarters: 3760 Haven Avenue, Menlo Park, CA 94025

    Buy Quicken Privacy Policy

    You are receiving this email because you are following category Download, Add/Update Accounts (Windows). Unsubscribe or Mute this Post

    thecreator-bTesting Quicken Subscription Beta B63.19 (Nov. 2023) Installed 24/7.
    in Windows 10 Pro 64-Bit Build 19045.3693 Quicken Classic Business & Personal

  • thecreator-b
    thecreator-b Quicken Windows Subscription Member ✭✭✭

    Hi Ray,

    Check out my reply instead of Comment

    thecreator-bTesting Quicken Subscription Beta B63.19 (Nov. 2023) Installed 24/7.
    in Windows 10 Pro 64-Bit Build 19045.3693 Quicken Classic Business & Personal

  • Holmesrm
    Holmesrm Quicken Windows Subscription Member

    I do not have Truist in my quicken to activate or deactivate. I am unable to connect my main bank Truist using WC or DC or Truist bank after trying numerous times at different hours or multi days

This discussion has been closed.

Categories