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USAA

Quick22

Hello, I am having issues connecting to USAA. I can authorize my accounts through the web where it tells me the account has been authorized successfully. However when I return to Quicken, instead of selecting which accounts to link/add it provides an error. I have tried multiple times and it shows up authorized on the USAA side but Quicken fails to connect. What can I do?

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[Deleted User]

@Quicken22 what error codes or messages are you getting? Also how many account do you have with USAA? Are you trying to reactivate all of them?

Quick22

I don't see any error codes. The message is just that Quicken can't connect to USAA (see screenshot), I have tried multiple times and sometimes I get this screen and sometimes I get a screen that says something like "Quicken can't connect (it's not your fault)" and then a radio box to try again or cancel. I only have one account with USAA which I am trying to reactivate.

Screenshot 2025-07-09 at 8.43.57 AM.png

[Deleted User]

@Quicken22 sometimes certain browsers can cause issues. Try using MS Edge, if you aren't already.

Otherwise, here are some troubleshooting steps to take:

In your online account with USAA, check to see if there are any existing third party authorizations that need to be unlinked or disconnected. Sometimes this needs to be done before you can establish a new connection. Those authorizations usually can be found in the security or privacy sections of your account profile.
In Quicken, on the General tab in account details, blank out Financial Institution Name and Account Number.
Reactivate your account by using "Add Account" in the Tools menu (instead of "Setup now" on the Online Services menu).

Quick22

Thank you. I am using MS Edge but I don't think that is the problem as I have been able to authenticate with USAA through the browser. I know this is working because in my USAA profile under Connected apps, I revoke the Quicken application then I go back to Quicken and reauthorize (I tried your suggestion by clicking on the "+" and selecting add account) and then the Quicken application shows up again under authorized connected apps. However, when I close the web browser and it returns to Quicken it spins for a bit and then I get that window that says it can't connect (screenshot from previous message). So it seems like the authorization is happening but for some reason the next step of Quicken trying to download the accounts and/or transactions gets hung. I have also tried a completely new Quicken file, added just the USAA account and I hit the exact same issues. Anything else I can try? Thank you for your help. This is quite frustrating.

[Deleted User]

@Quicken22 - it looks like the issue you are experiencing is also affecting many other USAA users as well.

https://community.quicken.com/discussion/7962427/trouble-connecting-to-usaa-after-forced-reauthorization

It seems to be an ongoing issue, but I couldn't find a Quicken alert for this exact issue. There are other Quicken Alerts for other USAA issues, but I am not sure they are related.

Quick22

Thank you, yes, I saw that but that was from May, it was working for me up until yesterday. So, is this just an issue that Quicken will have to fix? Anyone I can alert them?

Quick22

Actually, sorry, I saw that the comments section are more recent and a quicken support person said they are still working on the issue. She mentioned that users should bookmark the alert. Where are "alerts" posted and how do I bookmark? Sorry for the newbie question but appreciate your help.

Quick22

Also, in the thread it mentions error codes in the log files, where can I find those to see if I am receiving any of those error codes? Thanks

[Deleted User]

@Quicken22 those are different error codes that are in log files. The error codes that are more commonly referred to are ones the user gets when trying to connect accounts or download transactions.

I see that you made a comment on the thread I attached in my comment above. Since you did that, you will get notification on any updates to that thread. The other way to follow a thread or alert is to click on the flag in the upper right of the original post.

The alerts for USAA that I can find are not related to your issue. They are downloading issues. Your issue is a connection issue, which they don't seem to have an "official" alert for.

The category for alerts is Alerts, Online Banking & Known Product Issues. (click on this link)

Quick22

Great, thank you. Hopefully they I’ll resolve it soon as I have no way to upload my USAA transactions now as USAA has stopped providing a quicken download

[Deleted User]

@Quick22 there seems to be an alert for your issue I missed that @Quicken Jasmine pointed out to you, in the other thread regarding USAA.

To follow that alert or any alert, just click the flag in the right upper corner of the original post.