Scheduled Updates Not Working

raffid

Hi,

Lately, all of my scheduled updates are failing with an OL-401-B error message (Your schedule update couldn't be completed because the password was either incorrect or not stored in the password vault). When I manually do the update, everything works fine. I checked the password vault, and all of the passwords are there and are the correct ones. I've already tried repairing the Quicken data file and re-entering the passwords in the vault but neither has fixed the issue. Any help would be appreciated.

Thanks,
Raffi

[Deleted User]

@raffid -

Have you tried uninstalling and reinstalling the Quicken app? After you uninstall, make sure the "C:\Program Files (x86)\Quicken" folder has been deleted and if not, delete it.

The other thing to try is installing a manual update. You can find them here - https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

If nothing works to fix the issue, the only other thing I can think of trying to make a copy of your data file using Quicken's copy file process. Your issue could be a result of data file corruption.

(You will need to reactivate online services for all your accounts in the copied data file).

1. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
2. Do a Quicken "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File → Copy or Backup File, and select "Create a copy or template", and then click Next.
3. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
4. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
5. When the process completes, switch over to the new data file (copy).
6. Reactivate online services for all accounts in the new data file, by using “Add Account” (do not use “Set up now” on the Online Services tab of Account Details) and carefully link to existing accounts in Quicken.

Jim_Harman

@raffid Do you use more than one Quicken file? The scheduled update will attempt to update the last file you opened.

If that is not your main data file and they have different vault passwords, the scheduled update will fail.

[Deleted User]

@raffid -

Have you tried uninstalling and reinstalling the Quicken app? After you uninstall, make sure the "C:\Program Files (x86)\Quicken" folder has been deleted and if not, delete it.

The other thing to try is installing a manual update. You can find them here - https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

If nothing works to fix the issue, the only other thing I can think of trying to make a copy of your data file using Quicken's copy file process. Your issue could be a result of data file corruption.

(You will need to reactivate online services for all your accounts in the copied data file).

1. Make a backup of your data file. Also, make backups during this process, just in case you need to go back a step.
2. Do a Quicken "Copy File" to create a copy of your data file. This process forces a rewrite of code and fixes some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File → Copy or Backup File, and select "Create a copy or template", and then click Next.
3. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
4. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
5. When the process completes, switch over to the new data file (copy).
6. Reactivate online services for all accounts in the new data file, by using “Add Account” (do not use “Set up now” on the Online Services tab of Account Details) and carefully link to existing accounts in Quicken.

raffid

Hi, the manual update worked. Thanks for the suggestion.

Raffi