Unable to add Amazon to my Quicken subscription

tlrsr1
tlrsr1 Quicken Windows Subscription Member ✭✭
edited August 30 in Download, Add/Update Accounts (Windows)

For the past several months, I have been attempting to add my Amazon account to Quicken. Regardless of the method I try, I consistently receive the same error message: the account could not be added because Amazon indicates that my credentials are incorrect. However, using the exact same credentials, I am able to log in to the account directly.

Comments

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭

    Does your Amazon PW include any of the following special characters?: &, <, >, \, or /.

    Sometimes these special characters can cause the error message you are receiving. If you PW does have any of these special characters you might want to try changing the PW to not include them.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Amazon has a couple of different types of credit cards, one operated by Synchrony, another by Chase.
    The userID and password used by the banks usually is different from the ID and password you use to access amazon.com

    Which credit card do you wish to add to Quicken?
    Please also capture an image of the error dialog (in JPG or PNG file format) and drag it or attach it to your next response.

  • wstieritz
    wstieritz Quicken Windows Subscription Member
    edited July 28

    I have the same issue, except I have been using one step update for years without a problem but suddenly a couple months ago it stopped working. I tried to re-add the info back in and found the same problem described here. The main issue seems to be that I cannot directly log into synchrony.com, but have to select the retail provider (amazon) first, which brings me to a custom page for my log in (different than my amazon account). Otherwise, if I just use my log in at synchrony.com without specifying the amazon retailer first, the login fails.

    Screenshot 2025-07-28 at 5.59.18 PM.png Synchrony Retailer Selection Screen.png Unique Amazon Log In Screen.png

    The web link that brings me directly to the correct area is www.amazon.syf.com/login, but I have no way to override the web link that quicken is using so it gets me to the right place.

    [Edited - Removed Personal Information]

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I don't think you can connect your Amazon card to Quicken using the generic Synchrony bank name.
    Try using the Tools / Add Account process (or click the "+" icon in the Account Sidebar title) and select this:

    image.png
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