How can I fix a connection problem with the SoFi website?

I've been unable to download transactions from the SoFi bank website for the last 3 days. I get error code CC-800, indicating the account has been deleted. See atch. I reset and re-added the account several times, to no avail. The error code indicates this can happen if Quicken was restored from a backup file, although I haven't restored a backup file in at least 2 weeks. Please help. SoFi can't offer any guidance.
Answers
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For me, "reset" has been nothing but problematic.
What usually works:
- Deactivate ALL your SoFi accounts (edit account details - > online → Deactivate).
- Wait a few minutes and click the "+" icon to Add and find SoFi. Enter your creds, wait for the text, etc. It should find your accounts and re-link them.
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Tried it, but didn't work. I even rebooted my PC. I suppose I'll have to delete the accounts and start over, but I really hate to do that.
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Hello @tjbuki,
Thanks for reaching out.
Before deleting the accounts and starting over, I suggest that you attempt to reset your cloud data to see if that will resolve the error. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). It is also recommended to save a backup before proceeding (just in case).
If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF").
Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
- Sign out of your Quicken Mobile app
- On your desktop program go to Edit
- Preferences...
- Mobile & Web
- Make sure Sync shows it's ON and click on Reset your cloud
- On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
- Wait for the sync reset to finish
- Navigate to the Mobile & Web dropdown menu
- Select Cloud Sync to resync your data and to make sure no errors occur
- Wait for it to finish syncing
- Sign back in on your Quicken Mobile app
Please let me know how it goes!
-Quicken Jasmine
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That fixed it, at least for now. Thank you.
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Hello @tjbuki,
Great! Thanks for coming back to let me know.
Please reach out again if the issue returns so we can dive a bit deeper!
-Quicken Jasmine
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Just wanted to check in!
-Quicken Jasmine
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