How can I fix a connection problem with the SoFi website?

tjbuki

I've been unable to download transactions from the SoFi bank website for the last 3 days. I get error code CC-800, indicating the account has been deleted. See atch. I reset and re-added the account several times, to no avail. The error code indicates this can happen if Quicken was restored from a backup file, although I haven't restored a backup file in at least 2 weeks. Please help. SoFi can't offer any guidance.

SoFi Connection Error.pdf

mjonis

For me, "reset" has been nothing but problematic.

What usually works:

1. Deactivate ALL your SoFi accounts (edit account details - > online → Deactivate).
2. Wait a few minutes and click the "+" icon to Add and find SoFi. Enter your creds, wait for the text, etc. It should find your accounts and re-link them.