One Step Update: trying to link account has quicken demanding to create a new account

rekabis

Exactly what it says on the tin.

Trying to diagnose my dad’s installation, and there are multiple accounts setup for different institutions, such as Canadian Tire FS and Interior Savings Credit Union. None of these have ever been connected to their online institutions. When I try to make that connection, the institution is found with zero issues, but moving past that point has Quicken demanding that I set up an account for that institution to drop its info into.

Like, WTF?? That account already exists — I right-clicked on it to get to the properties to set this up, why isn’t it using that account by default? I am supposed to be presented with a login, yet for some reason I cannot reach a login because Quicken thinks there is no account yet to drop info into.

Please note that this is creating a completely new connection to a financial institution for whom there has never been a connection, but for which an account IS within Quicken, and data has been manually entered for years.

I am first presented with a financial institution search, which is successful in finding said institution, but in the next step - which is SUPPOSED to provide me with a login method - I get a “please create an account” step within Quicken, despite having gone through the pre-existing account to trigger a linking.

[Deleted User]

@rekabis are you using the Canadian or US version of Quicken? It seems like you are describing Canadian financial institutions but your profile doesn't indicate Quicken Canada.

Otherwise, what you describe happens when you try to connect financial institutions that only allow for Web Connect, which means manual download only.

rekabis

>what you describe happens when you try to connect financial institutions that only allow for Web Connect, which means manual download only.

In the context of what happened, this makes absolutely no sense.

Why demand to create a completely new account? Why not just throw up an error message saying, “this institution does not do One Step Update, please download information manually”? Because in whatever case case, proceeding beyond the institution selection without an error message clearly and unambiguously indicates to the end user that One Step Update is a viable option for that institution.

This is exceedingly bad UI/UX.

[Deleted User]

@rekabis it could be a result of using the incorrect version of Quicken. If you are in Canada but are using the US version of Quicken, that definitely will cause connection issues.

rekabis

Its the Canadian version, renewed through the Canadian version of the website. I have been careful over the last few years to make sure he’s getting the correct upgrades.

[Deleted User]

@rekabis then I would suggest to go your online account for each of the financial institutions and try to download transactions from there using Web Connect. If that is successful, open your Account List (Ctrl-A) and check the connection method in the "Download Transaction" column. If the connection is upgradeable to Express Web Connect (EWC) it will indicate that with "Improve connection". Otherwise, it would just indicate "Web Connect".

[Deleted User]

@rekabis here is a Quicken Alert that I think acknowledges your issue -

https://community.quicken.com/discussion/7964255/updated-7-24-25-not-able-to-add-accounts-in-quicken-canada

Until Quicken resolves this issue, you can still download transactions with Web Connect.

Also, you can follow the progress of this issue by clicking on the flag in the original post.