Quicken hung “Connecting/Quicken Update Status” after OSU

Marvin Gardens

Windows 11 Quicken 27.1.63.21

I ran my normal OSU today. The summary report says all my financial institutions were connected and transactions downloaded. When I Click on my Fidelity account I get a popup that says

“Quicken Update Status”

(spinning blue circle)

“Connecting”

Clicking the Stop Update button does nothing. I finally had to open Task Manager and kill Quicken

I ran the OSU again – same problem

I rebooted Windows then ran OSU again. Same problem

I restored my Quicken file from a known good backup, ran OSU. Same problem.

I found a post about this same problem from June 2023 but there was no resolution

Any idea how to get out of this?

 

Marvin Gardens

This is worse than I thought. Even if I don't run an OSU, when I try to open a Fidelity account that didn't have any updates I get the spinning blue circle.

I created a new test Quicken file and added the Fidelity accounts. They all added, but when I try to open one, I get the spinning blue circle,

I can understand why Q might have a problem connecting to Fidelity, but shouldn't it just give up after a while and say so?

I'm wondering if this is related to the change where the institution name is now zzz-Fidelity - DC?

Quicken Anja

Hello @Marvin Gardens,

We appreciate you taking the time to reach out!

To start with, please take a moment to review and follow the troubleshooting guidance outlined in this support article.

Hope this helps!

thecreator-b

Hi @Marvin Gardens,

Try turning off your computer, then turn off your Router and Modem, then turn back on everything and see what happens?

Marvin Gardens

the-creator-b - I have reset all my hardware. The problem persists

Qucken Anja - I cannot disable online services as there are there are downloaded transactions ready to be cleared, And I can't clear them because as soon as I click on the account I get the spinning blue circle.

And today on my TEST file, OSU never completes. It just gets hung in the spinning blue circle

Marvin Gardens

I think I fixed this 

I installed Quicken on another PC and opened a good backup of my Quicken File. When I opened one my Fidelity accounts I got a popup telling me that Fidelity was changing the way it talks to Quicken and I would have to reauthorize. I did that and the OSU completed. And now things look OK. 

Quicken Anja

https://community.quicken.com/discussion/comment/20501215#Comment_20501215

Thanks for the update! Glad to hear everything appears to be in working order now.