What is the status of Comcast/Xfinity as an online biller

Neal Lerner

For some time, my Xfinity account has not downloaded bills successfully. I can't find anything in the community more recent than two years old.

I just went through the Review/Repair online billers process where I deleted and re-added XFINITY, but I'm back in the two day cycle again, which is exactly where I've been each time I tried in the past to FIX IT.

Anyone having any success with this?

Quicken Anja

Hello @Neal Lerner,

We appreciate you taking the time to bring this to our attention!

I went ahead and checked the internal status of Xfinity/Comcast Online Biller, and unfortunately, it is currently showing a degraded status. This is the reason it's failing to connect and download bills successfully at this time.

This has been reported internally, but as of now, we do not have an estimated timeframe for when the degraded status will be resolved.

We sincerely apologize for the inconvenience in the meantime! Thank you.

Neal Lerner

@Quicken Anja Is there any method for the community to be notified when the status is updated?

Quicken Anja

https://community.quicken.com/discussion/comment/20501610#Comment_20501610

At this time, there isn't a way for the Community to be automatically notified when a biller's status changes. The internal tool we use to check Online Biller statuses is only accessible to Quicken employees.

That said, you're always welcome to reach out here in the Community, and one of us will be happy to check the status for you anytime.

Thank you!