Can't add Synchrony Virgin CC to Quicken Classic CC503

BillQ

Can't add synchrony virgin CC to quicken at synchrony.com. get cc503 error using correct userid and pwd.. Syb=nchrony says it;s quicken error

[Deleted User]

@BillQ - the attached thread might provide you some historical details on your issue -

https://community.quicken.com/discussion/7958318/virgin-atlantic-and-synchrony-bank

The Virgin Red Rewards Mastercard, issued by Synchrony Bank, currently has limited compatibility with Quicken for downloading transactions.

• Virgin Red switched from Bank of America to Synchrony Bank as its card issuer.
• Users report that Quicken does not support direct downloads from the Virgin Red card’s unique login URL: virginredrewardscard.syf.com.
• Attempts to connect using the generic “Synchrony Bank Credit Cards” instance in Quicken often result in login errors.
• Quicken moderators suggest that online connectivity may not be supported for this specific card, and recommend contacting Synchrony directly to confirm.

Possible Workarounds

If direct download isn’t supported, you can still:

• Manually download transactions from the Virgin Red card website (if available in CSV/QFX format) and import them into Quicken.
• Enter transactions manually in Quicken’s credit card register.