Errors with downloading transactions from Chase

Rick B

I am running Release R63.21 pm Windows 11 Enterprise.

My wife and I have separate Chase Credit Card Accounts. I download transactions every morning through Scheduled Update.

Within the last week I have started experiencing problems with downloading transactions. I get a CC-800 error message that one of our Chase accounts has been deleted and there is a red circle with a slash next to the account. I reauthorize that account only for the other account be flagged as deleted. I have tried to deactivate both online accounts and reactivate them, but the problem persists.

As of today, I have to manually update the account that has been "deleted."

HELP!

Rick Berg

Douglasd5

I have the same problem. Nothing I've tried has resolved the problem. Any help is appreciated.

Quicken Anja

Hello @Rick B & @Douglasd5,

We appreciate you bringing this issue to our attention!

I checked both of your accounts internally and don’t see any errors on our end. Since you’re seeing the CC-800 error, please review and follow the guidance in this support article.

The CC-800 error typically occurs if an account was deactivated or deleted and then restored from a Quicken backup file. The article provides troubleshooting steps to help get your accounts back up and running after this type of situation. Be sure not to skip any steps, as doing so can affect the outcome.

Let us know how it goes!

Rick B

That fix seems to have worked. Thanks for the help

Quicken Anja

https://community.quicken.com/discussion/comment/20503159#Comment_20503159

Thanks for the update! Glad to here that worked for you.