LPL financial

gccarat

I cannot link LPL financial partner, Prudential, for a new account. LPL does not recognize the Prudential log in info.

Quicken Anja

Hello @gccarat,

We appreciate you taking the time to let us know about the issue you are encountering!

After reviewing your account, it appears you’re encountering an internal FDP-103 (CC-503) error when trying to link LPL Financial. This error occurs when Quicken receives a message from the financial institution that your login credentials are incorrect.

To help resolve this, please review the following support article, which provides step-by-step instructions for troubleshooting CC-503 errors.

The article covers:

1. Verifying your bank login information to ensure there are no typos
2. Confirming your credentials directly on the bank’s website, including any prompts for third-party access
3. Updating or resetting your password and login ID within Quicken
4. Deactivating and reactivating accounts if needed

Following these steps should help correct the issue. If the problem persists after completing them, please contact Quicken Support directly so they can collect log files, review your account, and escalate the issue if necessary.

Thank you!