American express one step updates

Jay Berman

Long time quicken windows user. Version R64.19 Build 27.164.19 I have three AM Ex Cards and my wife has two, with different log ins and passwords of course . I have posted about this before . OSU has been working just fine until last week when my wife's transactions stopped downloading. I have tried the usual activate deactivate etc multiple times. To download my wife's card transactions I am asked for 2FA every single download, this does not work since I dont have her phone or immediate access to her email. Three cards use American Express and my wife's two cards use American Express Delegate, all are set up as EWC+. Seems like there should be a solution to this . I hope someone can help

Quicken Kristina

Hello @Jay Berman,

Thank you for sharing your experience. To help troubleshoot, please provide more information. You mentioned that your wife's transactions stopped downloading. Were there any error messages/codes? Does deactivating/reconnecting fix the problem?

Is the requirement for multi-factor authentication a separate issue, or is it why you're unable to download those transactions? If the requirement for multi-factor authentication is happening only on the American Express - Delegate connection option, then what you may need to do is backup your Quicken file, deactivate all the American Express accounts (yours and your wife's) and swap so that your accounts are connected via American Express - Delegate and your wife's accounts are connected to American Express.

I look forward to your reply!

Jay Berman

Thank you for your reply for some reason I am not getting any notifications of a reply to my post.

I activated and deactivated online and set it up multiple times. I also deactivated third party permissions and started over with both logins.

My account is working fine, the delegate account requires 2FA every time I run one step update. As you can imagine, this is very annoying. I will try what you suggest, as it would be easier if it was my account that required 2FA each time, but no other accounts require this, including Morgan Stanley, where we have multiple accounts.

I am going to try switching which accounts are the delegate.

I also cannot believe that I am only person with this problem, and as subscriber, it would be nice if Quicken technical people dealt with this with Am Ex instead of each individual customer calling Am EX and trying to find the correct technical help.

There is a link to email digest but it does not take me anywhere to sign up for email digest. thank you for the help. Not sure why I am not getting emails when there is a post.

[Edited - Readability]

Quicken Kristina

Thank you for your reply @Jay Berman,

Please let me know how it goes, when you switch your accounts to the Delegate connection.

If you are not receiving notifications, then you may not have notifications turned on through your account preferences on the Community. It is also possible that the notifications are being routed to your email's junk/spam folder, or are being blocked by your email service provider.

If you do not have it turned on in your preferences here, go to your Community profile by clicking on your profile icon/picture at the top right corner and then select Account and privacy settings (under your name). To the right you will see notification preferences and select that. Check to make sure you have notifications turned on.

To receive the email digest go to your Community profile by clicking on your profile icon/picture at the top right corner and then select Account and privacy settings (under your name). To the right you will see notification preferences and select that. Towards the bottom you will see the Weekly Email Digest Settings where you can opt in or out.

I hope this helps!

Jay Berman

The delegate accounts were working with me having to authenticate each time I downloaded . That worked fine until I got this message today for the delegate accounts.

IMG_5144.pdf

[Edited - Removed partial account number]

Quicken Kristina

Thank you for your reply,

That message indicates that Quicken is seeing an account (Am Ex Reserve J) that needs to switch from Express Web Connect to Express Web Connect +. I recommend that you backup your Quicken file, then when you get the prompt, click the Reauthorize button and follow the prompts.

Please let me know how it goes!

Jay Berman

Just back from vacation so this is the first time I have been able to see this.   When I look in accounts for American Express. My wife’s accounts are shown as “Express Web Connect +” and my American Express Accounts as “Express Web Connect”.  I have deleted and reentered multiple times but it is not clear to me how to change these accounts to “Express Web Connect +”.   I assume that this would solve my issue of having to reenter the code every time I download transactions

Quicken Kristina

Thank you for your reply,

The American Express - Delegate connection option uses Express Web Connect (EWC) rather than Express Web Connect + (EWC+). The way to change to EWC+ would be to backup your file and reconnect your accounts using a connection option that supports EWC+.

However, American Express has a limitation on EWC+ connections. You are likely to see that connecting one set of accounts using EWC+ will cause the other set of accounts to lose their connection.

I hope this helps!

Jay Berman

The reason I am using  delegate in the first place is that Am Ex no longer worked for two separate accounts.  It isn’t clear why  the delegate should be a different access and not EWC+.   Is this a quicken limitation or am ex limitation.  Still very  annoying. 

Quicken Kristina

Thank you for your reply,

That limitation comes from the financial institution.

Thank you!