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Target National Bank login error cc-501

evanspp4

Having problems for the last couple of days updating and downloading Target transactions, getting error CC-501. Tried resetting the account in Quicken and got the error as shown below. There is no issue with my Target account, as I can log in with no issues.

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Comments

GTmem

Clearly something is going on with Target. Doesnt work for me either, but I am getting a different response. When I do a One Step Update, I get a CC-506 error (this may because the account was closed). My account is not closed. Now, when I do a Reset on the account, everything works fine during the reset only. I get the MFA prompt, and transactions download. When I immediately do a One Step Update on this now reset account, I get the same CC-506 error.

Quicken Anja

Hello @evanspp4 & @GTmem,

Thanks for providing these details! I checked both of your accounts, and there don’t appear to be any internal errors on Quicken’s side. However, since you are both seeing errors when connecting to Target, here’s some guidance based on the specific error messages you’re receiving.

For @evanspp4 (CC-501):
This error usually means Quicken is blocked from connecting to your account, typically due to an issue on the bank’s end, and are usually temporary. Please review this support article regarding this error. Typically, waiting 24 hours and trying again resolves the issue. If the error continues, Quicken Support can review your logs to identify and escalate the problem.

For @GTmem (CC-506):
This error occurs when Quicken cannot match the downloaded information to your account, possibly due to account changes or closed accounts. Please review this support article for more details and instructions. Steps include updating Quicken, refreshing your account information, and if needed, deactivating and re-adding the accounts while carefully linking them to the existing accounts.

For both of you, if the errors continue despite the info provided above, please reach out to Quicken Support so our agents can review your logs and escalate if needed.

Thank you!

DLCPhoto

I am still seeing this same exact problem, which started at the end of August. Deactivated Online access, and get the same Oops we're having a problem when I try to reconnect.

Going on 3 weeks now…

NitDawg

Same….since 8/12. I've done all the things. Did live support. Did all the same things again. Told it's a known issue…

Richard_Dill

Is there any estimate for when this "known issue" will be resolved. Target recently updated their website so maybe Quicken developers should contact Target and work this out before it drags on as so many other CC-501 error have.

DLCPhoto

Try this:

Go to Accounts, add New Account, and from the list, select "Target National Bank". Then enter your usual credentials. It will hopefully then find it, and offer to link it to your existing Target account.

That fixed it for several of us. And so far at least, for the last couple of days, it hasn't made me go through the MFA each time, as it did before.

Quicken Anja

Hello All,

Thank you for continuing to share your updates and experiences on this issue.

I agree with @DLCPhoto’s suggestion—adding the account again and linking it to your existing Target account has helped several users resolve this problem. However, before navigating to Tools > Add Account, please make sure that your Target account(s) are first deactivated in Quicken. This step is important because it ensures that when you go through the Add Account flow, you’ll be given the option to link to existing rather than creating duplicates.

For detailed instructions on deactivating and reactivating accounts in Quicken, please see this support article.

Hope this helps!