transactions don't download for commerce bank and fidelity visa

bill21

starting 3 days ago, the transaction download is not working for commerce bank (checking account) and for fidelity visa. I'm running q deluxe on windows 11 system, updated to current version. I've tried resetting the accounts, still no transactions, and no error messages. the accounts show the current/correct online balance, so there is a connection being made, but no download of activity. suggestions?

Quicken Anja

hello @bill21,

Thanks for sharing these details! I understand how frustrating it can be when your transactions aren’t downloading, especially when the account balances appear correct. I checked both your Commerce Bank checking account and Fidelity Visa, and we don’t see any internal errors occurring on our side.

Since you’re seeing a connection but no transaction downloads, this can happen for a number of reasons. Please review the following support article, which outlines possible causes and steps to resolve the issue.

If the issue persists after following these steps, it may require contacting Quicken Support directly.

Thank you!