Received 50% off for sub expiring, doesn't work

kookykrazee
kookykrazee Quicken Windows Subscription Member ✭✭
edited September 23 in Signing in, Passwords, and Activation (Windows)

As noted, in title, I got 50% off to entice me back to subscribe, but when I try and do it, it gives me a ERR0001 and other times with my logged in account it tries to charge me the full price. How do I get the 50% off to stick. It definitely is an email and popup from within the program that says I am eligible for the 50% off. Any help would be awesome, thanks everyone!

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kookykrazee,

    Thank you for sharing this information!

    Since this involves a promotional email and billing issue, I recommend reaching out to Quicken Support directly by phone. Our phone support agents have the necessary tools to verify the offer and help process the order, which we’re unable to do from the Community.

    Phone support is available Monday through Friday, 5:00 AM–5:00 PM PDT.

    Thank you!

    -Quicken Anja
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