Target CC-503 errors

System

This discussion was created from comments split from:

Is the Quicken Connect interface to the Target REDcard having issues?

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AllenK

I am having the same problem. Months ago, Target connections stopped working. Finally was able to connect though every single time during One Step Update I had to receive a code from Target then enter it in Quicken but it did work. Then a few days ago access stopped working. Resetting the account did no good. It then Deactivated and when I try to set it up again, it does not accept my login nor password. The error cites CC-503. From Quicken's Support page, "A CC-503 error occurs when your financial institution tells Quicken that your login credentials are incorrect." Strange that my login ID and password work just fine using web access through a browser. Here we go again!

Quicken Kristina

Hello @AllenK,

Thank you for letting us know that you're also seeing an issue connecting with Target. I moved your post to it's own discussion since you posted to a Quicken for Mac discussion and the error code you are receiving is different.

To troubleshoot a CC-503 (invalid credentials) error, please follow these steps from this article on CC-503 errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

If the issue persists

Backup your Quicken file and try Deactivating and Reactivating the affected accounts:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

Please let me know how it goes!

AllenK

Hi Kristina, per my message, my login details (login name and password) work just fine on the Target credit card site. A new password has not been requested nor required. My Target account in Quicken Premier for Windows (all up to date) is already deactivated. And when I go to Online Services and Setup Now, Quicken reports the CC-503 error and the window states that Target is telling Quicken that my username or password are not correct.

Quicken Kristina

Thank you for your reply,

Since the troubleshooting did not correct the issue, please contact Quicken Support directly for further assistance, since they have access to tools that we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance! 

AllenK

Sorry, it was reported in another thread that the Target one-step-update problem was resolved. No, not at least for me as I receive CC-503 errors. The error claims that a wrong username or password were used but that is not the case. I have no problem with the same username and password to login directly the the Target credit card website. Please fix this.

Quicken Kristina

Thank you for your reply,

If you have followed all the troubleshooting steps in our article on CC-503 errors (to view the article, click here), and the issue persists, then you will need to reach out to Quicken Support directly for further assistance. On the Community, we cannot access the tools needed to troubleshoot this issue further. Additionally, Quicken Support is able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I cannot assist further!