Fidelity Updates/Downloads to Quicken Deluxe

bvalebob

I get a CC-800 error every time I try to download transactions for my 5 Fidelity accounts. I've followed the instructions and reset every account…multiple times…and the error persists. It's been going on for many days now. When will it be fixed?

Bob

NotACPA

More info needed in order to help you.

When you do TOOLS, Account List … what shows in the "Financial Institution" column across from your Fidelity accounts? What shows in the "Transaction Download" column?

If those columns aren't visible, they can be added via the OPTIONS button at the bottom of the dialog.

Also, when you do HELP, About Quicken, what shows as your PRODUCT, BUILD and "Subscription Valid thru" date?

Lastly, have you done a search for CC-800 in the Search box at the top of this forum's Home page?

bvalebob

For each acct the transaction download column says "Yes (Express Web Connect+)

My quicken deluxe product version is R64.23, Build 27.1.64.23, subscription valid till 26 May 2026

The error code has gone away as of yesterday and it says all accounts updated, and 2 transactions downloaded, but nothing downloaded. When I look at Fidelity directly there are new transactions there that don't show up in the download.